£149

Effective Telephone Consultations & Assessments - April 2021

Actions and Detail Panel

£149

Event Information

Share this event

Date and Time

Location

Location

Online

-

-

-

M20 4BX

United Kingdom

View Map

Event description
This workshop will refresh knowledge and key skills for effective communication over the telephone/online media with patients

About this Event

Overview

The onset of the COVID19 pandemic has presented challenges in managing difficult or complex conversations on the telephone. This workshop will refresh knowledge and key skills for effective communication, support staff to adapt existing consultation skills to remote interactions and add tips and ides for an effective telephone consultation.

Key Topics

• Planning and preparing for telephone consultations

• Challenges of listening and responding without visual cues

• Building a positive relationship and outcomes on the telephone

• Key skills and principles for effective, patient-centred conversations over the telephone or online

Content

• The relationship between communication, patient experience and clinical safety

• Challenges in offering a patient-centred approach and maintaining clinical safety via the telephone

• Considerations in planning and preparing for telephone consultations

• Key skills and principles for effective, patient-centred conversations

• Adapting existing communication skills to maximise both the efficiency of the consultation and the patient experience

Learning Methods

Virtual workshops are fully facilitated throughout by Maguire Senior Trainers. Offering equitable learning, aims and outcomes to the face to face experience.

• Experiential learning

• Discussion of evidence-base

Suitable for

Health and social care professionals managing consultations and treatment reviews on the telephone

Fees: £149.00

Contact: Email the-christie.maguire.unit@nhs.net; call 0161 446 3773

Booking Terms & Conditions:

  • Your place will only be confirmed when The Christie receives payment or the production of an official purchase order. Please DO NOT book a place unless you have approval from your manager AND confirmation that your trust are willing to pay your delegate fees.
  • Once your place is confirmed, you will be notified by email. Please ensure that we hold a valid email address for you.
  • Joining instructions will be sent via email two to four weeks before the course commences.
  • Payment must be made before the course commences. We reserve the right to cancel a booking in the case of non-receipt of payment prior to the first day of course.
  • In the event of a cancellation: A charge of 25% of the course fee will be made for cancellations up to 6 weeks prior to the workshop date; a charge of 50% of the course fee will be made between 4 and 6 weeks prior to the workshop; no refund will be given for cancellation within 4 weeks of the workshop; suitable replacement delegates will be accepted up to 1 day prior to the course

Click here to view the School of Oncology Privacy Policy

Share with friends

Date and Time

Location

Online

-

-

-

M20 4BX

United Kingdom

View Map

Save This Event

Event Saved