£149

Effective Telephone Consultations - February 2022

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£149

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M20 4BX

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Event description
This workshop offers tips and ideas for planning and preparing for telephone consultations

About this event

Overview

Conducting remote consultations with patients brings a whole new set of challenges. Without visual cues how do we offer a patient-centred approach, maintain clinical safety and avoid information overload?

This workshop offers tips and ideas for planning and preparing for telephone consultations and will support professionals to discuss the challenges involved and to adapt their consultation skills for remote interactions.

Key Topics

• Planning and preparing for telephone consultations

• Working without visual cues

• Key skills and principles for effective, patient-centred conversations over the telephone or online

• Consultation structure ENGAGE

Learning Objectives

• Refresh key communication skills for responding to distress, supporting and checking understanding

• Identify barriers to hearing and processing information

• Recognise the role of empathy in overcoming communication barriers and how this can be conveyed verbally

• Apply a consultation structure (ENGAGE) to support effective assessment and information-giving

Learning Methods

Virtual workshops are fully facilitated throughout by expert Maguire Trainers. Offering equitable learning, aims and outcomes to the face to face experience.

• Interactive and experiential

• Discussion and demonstration of evidence-based skills and strategies

Suitable for

Health and social care professionals Band 6 and above who conduct consultations and treatment reviews on the telephone and/or via video

Fees: £149.00

Contact: Email the-christie.maguire.unit@nhs.net; call 0161 446 3773

Booking Terms & Conditions:

  • Your place will only be confirmed when The Christie receives payment or the production of an official purchase order. Please DO NOT book a place unless you have approval from your manager AND confirmation that your trust are willing to pay your delegate fees.
  • Once your place is confirmed, you will be notified by email. Please ensure that we hold a valid email address for you.
  • Joining instructions will be sent via email two to four weeks before the course commences.
  • Payment must be made before the course commences. We reserve the right to cancel a booking in the case of non-receipt of payment prior to the first day of course.
  • In the event of a cancellation: A charge of 25% of the course fee will be made for cancellations up to 6 weeks prior to the workshop date; a charge of 50% of the course fee will be made between 4 and 6 weeks prior to the workshop; no refund will be given for cancellation within 4 weeks of the workshop; suitable replacement delegates will be accepted up to 1 day prior to the course

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Date and time

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M20 4BX

United Kingdom

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