Janet Robertson is the recently appointed Director of EFQM Scotland.

After completing a Law degree, Janet commenced a career in housing, completing a postgraduate diploma in housing then working in local government and for many years for Cairn Housing Association. It was while at Cairn, in a performance improvement role, that she first came into contact with the EFQM Model and became aware of how effective the framework can be in supporting organisations to do what they do, better.

Janet moved to Quality Scotland to take up a dual role, whilst also completing her MBA.

As Account Director, she relationship managed a cross-sector portfolio of member organisations and as Director of Learning, Training and Development also managed and delivered training including the range of EFQM Assessor courses. A qualified EFQM assessor herself, she has supported and assessed many organisations through the EFQM's levels of recognition and has experience of working with tailored frameworks.

Latterly, as Director of Business Improvement and Performance at Borders College, Janet led the College's annual self-assessment cycle against the "How good is our college?" framework.

Her new role for EFQM will involve re-engaging and developing the EFQM community in Scotland, continuing to provide a local point of contact and raising awareness of the EFQM Model and the benefits of being a part of the global EFQM community.

This is a great opportunity to hear from someone who not only has in-depth experience of the EFQM and how to apply it, but is also now "in the driving seat" for EFQM in Scotland.

All CQI West of Scotland Branch members are encouraged to join the meeting at 6pm for our short AGM, when an overview of the past and coming year's activities will be given and Office Bearers will be elected in accordance with CQI standing practices.

The EFQM presentation will commence at 6.30 pm, and attendees may optionally join the meeting from 6.25pm onwards for the presentation only. The presentation will be of approximately 45 minutes' duration, with a short Q&A session afterwards.

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