Tenpad Limited Egypt Padel Holiday Terms and Conditions

Holiday dates

Dates: 6-13th November 2025 and 13-20th November 2025

Location: Hurghada, Egypt

Tenpad and Padel and Travel Ltd are in partnership to deliver your padel holiday in Hurghada, Egypt. Padel and Travel is a registered limited company (number 16321474).

While terms and conditions can be overwhelming, they are there to make the obligations clear for all parties.

We have provided a summary of the key points but the full terms and conditions must be read and agreed to in order to complete your booking.

Summary T&Cs

· 20% deposit payment of £239.80 is required at the time of booking with the second and final payment of £959.20 due by 17th September 2025

· The package price does not include flights. You are responsible for booking your travel to and from Hurghada and ensuring you arrive on time for the start of the Padel holiday

· Travel insurance is a requirement of the booking and must cover trip cancellation, interruption and medical

· The Client/guest is responsible for ensuring a valid passport and the necessary paperwork such as visas for entry to Egypt. Any failure to do so will be entirely the Client’s responsibility and Tenpad and Padel and Travel will not be liable for any refund or compensation

· You acknowledge that there are risks associated with travel. You agree that you are participating at your own risk and understand that Tenpad and Padel and Travel and their employees and contractors will not be held responsible for any injuries, unforeseen circumstances and unavoidable changes

· The main client is the person in whose name the booking confirmation is issued

· The main client is financially responsible according to the agreement

· All participants must be over the age of 18

You agree to indemnify, release, and hold Tenpad and Padel and Travel and their subsidiaries, affiliates, officers, agents, employees and subcontractors harmless from any and all liability, claims, actions, loss, harm, damage, injury, cost or expense arising out of any activities delivered by Tenpad and Padel and Travel.

Payment Terms

· The total cost of the trip is £1199 per person in single occupancy or £1035 per person for double occupancy

· 20% deposit of £239.80 is due at the time of booking to secure your place. This is paid via Tenpad’s Eventbrite account.

· You will receive an invoice from Padel and Travel for the balance of £959.20 which is due by 17th September 2025. If your booking is made after this date, an invoice will be sent within 2 working days of the booking and the balance due immediately

· Failure to make the final payment on time may result in cancellation of your booking without a refund of your deposit

· Accepted payment methods include debit and credit card and PayPal for the deposit on Eventbrite and Stripe (Credit Cards - Visa, Mastercard and American Express and debit card) or for the remaining balance.

· Payment is GBP

Booking and paying for your package

A booking is made with us when:

· You pay the first payment of 20% deposit

· You agree to the T&Cs

· We issue you a booking confirmation

A binding contract between you, Tenpad and Padel and Travel comes into existence when we dispatch the booking confirmation to the person named on the booking.

Upon receipt, if you believe that any details on your booking confirmation or any other document is wrong, you must advise us immediately. Changes made later may harm your rights if we are not notified of any inaccuracies in any document within ten days of our sending it out.

LIABILITY AND DISCLAIMERS

Tenpad and Padel and Travel are not responsible for delays, cancellations or force majeure events beyond our control, including natural disasters, political unrest or pandemic-related restrictions

Participation in padel and excursions is at the client’s own risk. Guests must assess their own fitness level before booking.

Tenpad and Padel and Travel strongly advise guests to purchase comprehensive travel insurance that includes sports injuries, medical emergencies and repatriation.

Pricing of Package

We reserve the right to amend the displayed price of unsold holidays (which may be displayed on Tenpad or Padel and Travel’s website or social media) at any time and correct errors in the prices of confirmed holidays. We also reserve the right to increase the price of confirmed holidays solely to allow for increases which are a direct consequence of changes in:

· the price of the carriage of passengers resulting from the cost of fuel or other power sources

· the level of taxes or fees chargeable for services applicable to the holiday imposed by third parties not directly involved in the performance of the holiday, including tourist taxes.

· the exchange rates relevant to the Package.

· The minimum number of travellers is not reached

Such variations could include but are not limited to supplier cost changes which are part of our contracts.

Only sign up for a double occupancy if you have a designated partner, if not, you will be charged for a single occupancy.

Terminating your Padel holiday before completion

If you are forced to terminate early, we cannot refund the cost of any travel arrangements you have not used. If you cut short your holiday and depart early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for that part of your holiday not completed or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.

Changes to your booking and transfer of bookings

If you wish to change any part of your booking after our confirmation invoice has been issued, you must inform us in writing as soon as possible. This should be done by the named person on the booking or lead person for double occupancy. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to payment of an administration fee of £25 per person per change, as well as any costs and charges incurred by us and/or incurred or imposed by any of our suppliers in making this change. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to process with the original booking, we will treat this as a cancellation by you.

Transfer of Booking

If you or any member of your party is prevented from travelling, that person(s) may transfer their place to someone else subject to the following conditions:

· The person introduced by you satisfies all conditions applicable to the padel holiday

· We are notified not less than 7 days before departure

· You pay any outstanding balance, an amendment fee of £25 per person transferring, as well as any additional fees, charges or other costs arising from the transfer and

· The transferee agrees to these booking conditions and all other terms of the contract between us

You and the transferee remain jointly liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set out in the cancellation clause will apply in order to cover our estimated costs.

Tenpad and Travel and Padel reserve the right to reject any transfer request if the new participant does not meet the booking conditions.

CANCELLATION POLICY

If you cancel your booking before departure

If you or any other member of your party decides to cancel your confirmed booking you must notify us in writing. Your notice of cancellation will only take effect when it is received in writing via email and will be effective from the date on which we acknowledge it.

Should one or more members of a party cancel, it may increase the per person holiday price of those still travelling and you will be liable to pay this increase.

Please send any cancellation requests to tricia@padelandtravel.co.uk

Since we incur costs in cancelling your arrangements, unless otherwise stated in writing on your quote, invoice and/or booking confirmation by us, you will have to pay the cancellation charges as follows:

If the period before your padel holiday start date within which notice of cancellation is received by us in writing is:

51 days or more - your cancellation charge will be 10% of the total booking price

50 - 46 days - your cancellation charge will be 70% of the total booking price

45 - 41 days - your cancellation charge will be 90% of the total booking price

Less than 40 days - your cancellation charge will be 100% of the total booking price

If the minimum number of participants is not reached, Tenpad and Padel and Travel reserves the right to cancel the holiday and issue a full refund.

In the unlikely event Tenpad and Padel and Travel have to cancel a padel holiday, for any reason including, we will offer our guests the following options:

A transfer, free of charge, to any future padel holiday date in the same destination
A transfer, free of charge, to any future padel holiday date in a different destination of the same value
A full refund paid within 14 days

Changes to Itinerary

Any changes to the itinerary are at the discretion of Tenpad and Padel and Travel. If we make a minor change to your padel holiday, we will make reasonable efforts to inform you as soon as reasonably possible but we have no liability to you. Examples of minor changes include change of accommodation or suppliers (including padel clubs, facilities and coaches) to another of the same or higher standard. Please note that hotels, other types of accommodation or suppliers presented and used in our brochure, proposals or on our website may be subject to change.

No minor changes will be eligible for a refund. If due to unforeseen circumstances any named hosts are unable to lead the holiday, we reserve the right to replace the holiday host with a suitable alternative.

Occasionally, we may have to make a major change to your padel holiday. Examples of such major changes include but are not limited to a change of destination, a change of accommodation area for the whole or a significant part of your time away, a change of accommodation to a lower category, etc. We determine, in our absolute discretion, the meaning of ‘a major change’.

If we tell you about a major change after you book your padel holiday or we have to cancel your padel holiday, you can accept the new arrangements offered by us; or accept a replacement padel holiday from us of the same or similar standard and price at the date of the change (we’ll always refund the difference in price if the replacement padel holiday is a lower price at the date of the change), if we are able to offer you one; or cancel your padel holiday with us and receive a full refund.

If padel coaching session are significantly reduced or rescheduled, guests will be entitled to compensation for that value of the package. Payment will be made within 28 days.

You must notify us by email of your choice within 7 days of our offer. If you fail to do so we will assume that you have chosen to accept the change or alternative booking arrangements. As soon as we have confirmed your acceptance in writing, this is binding and you cannot then change your mind.

Photography, video and Media consent

By making a booking with us you hereby grant Tenpad, Padel and Travel and Portrayed Photography the irrevocable and unrestricted right to use and publish photographs of you or any members of your party for website and social media advertising, internet, and any other marketing purpose on any medium; to alter the same without restriction; and to copyright the same, save always that we hereby undertake never to utilise any such photographs in a defamatory manner and shall keep such photographs secure throughout the period of their use. You hereby release us and the photographer from all claims and liability relating to the said photograph or footage.

To opt-out of this please contact us in writing as soon as you have made your booking or at the latest 48 hours before the start of the event.

Guests opting out of photography and media use will be required to wear a wristband to identify themselves.

If a guest objects after photos are posted online, Tenpad and Padel and Travel will remove the post within 7 days of being notified. Tenpad and Padel and Travel will not be held responsible for any posts which are shared from other accounts prior to the removal.

Guests who wish to withdraw consent after the holiday should contact us within 7 days of the holiday end date.

On your padel holiday – Participation, guest responsibility and conduct

Only you and the other paying customer (if sharing) can use your accommodation. You must not let anyone else stay there. You are responsible for any damage to your accommodation or its contents during your padel holiday.

You must provide any information we ask for in good time and are responsible for providing accurate information to us. This includes any check-in form or email questionnaire or other questionnaire that you will be asked to complete prior to your padel holiday. It is important that you complete all information we request accurately and on time as we cannot be held responsible for any problems or additional costs that may arise from any inaccurate or incomplete information that you may provide.

You agree to accept the authority and decisions of our employees, padel holiday representatives, padel coaches, fixers, agents and guides whilst taking part in your padel holiday. If in the opinion of any such person(s) or any other person in a position of authority (such as, for example, the padel holiday leader, padel coach, leisure activity leader or hotel manager), your health, level of fitness or conduct at any time before or during a padel holiday is endangering or appears likely to endanger the health or wellbeing of yourself or any third party (including any other clients of ours) or the safe, comfortable or happy progress of the padel holiday, you may be excluded from all or part of the padel holiday without refund or recompense, this will also be the case where it is discovered that you have committed a criminal act (such as causing damage).

Tenpad and Padel and Travel reserve the right to refuse participation if a guest is deemed unfit for padel or other physical activities.

If you are excluded, we will have no further responsibility towards you (including any return travel arrangements) and we will not meet any expenses or costs incurred as a result of the exclusion nor refund you for any unused services.

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation owner or manager or other supplier or to us as soon as possible. You must ensure you have appropriate travel insurance to protect you if this situation arises.

Any clients who have taken part in racist / offensive / abusive or any other form of discriminatory or threatening behaviour to any of our clients, staff, the company or to any third party will be excluded from the padel holiday and will receive no refund for any missed services or accommodation. We also reserve the right to cancel any future booking with no refund or compensation.

We also reserve the right in our absolute discretion to determine if a guest meets or fails to meet our suitability standards and cancel any future booking on this basis.

Tenpad and Padel and Travel’s decision is final in cases of guest misconduct.

Excursions/Activities

We may introduce you to suppliers of excursions or other services (including, but not limited to, cross training or other similar instructors, padel coaches, restaurants, bars, night clubs, etc.). If you attend any of these venues or buy any of these services, you’ll be contracting with the supplier directly, we act only as an agent and have no liability for the performance of that contract.

Tenpad and Padel and Travel are not responsible for the quality or safety of excursions operated by third-party providers.

IF THINGS GO WRONG ON YOUR PADEL HOLIDAY

It’s important to note that bookings are accepted on the understanding that clients appreciate and accept the possible risks inherent in the type of sports travel and that they undertake the tours, padel coaching, padel tournaments, padel free play, leisure and physical activities (training, swimming and similar activities or expeditions featured in our programme at their own volition.

You will appreciate that people and companies over whom we have no control are involved in the planning and provisions of your padel holidays, including the staff at the padel club. We have taken all reasonable steps to ensure that the supplier(s) of services provided are of an acceptable standard.

If you are in difficulty on your padel holiday we’ll help by providing information on health services, local authorities and consular assistance. We’ll help you make phone calls, send emails or make alternative travel arrangements. You must pay any costs we incur if the difficulty is your fault.

It is very rare for things to go wrong. If they do, you must tell the supplier in question (e.g. the hotel, property, padel club, etc.) and our representative straight away so they can solve the issue. We make every effort to ensure that your padel holiday arrangements run smoothly but if you do have a problem during your padel holiday, please inform our representative immediately who will endeavour to put things right. If your complaint is not resolved locally, please contact us via email at If you have any questions, please contact info@tenpad.co.uk

If the problem cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us at If you have any questions, please contact info@tenpad.com within 28 days of the end of your stay, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.

Please Note: Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint, and will affect your rights under this contract.

Personal Injury

Your holiday is made up from services provided by suppliers who follow local standards. Overseas safety standards are generally lower than in the UK.

Tenpad and Padel and Travel do not provide medical insurance. Guests are responsible for ensuring their own medical coverage including evacuation and hospitalisation if necessary.

In the event of a medical emergency, Tenpad and Padel and Travel will assist with hospital transfers with the costs to be reimbursed within 28 days.

If anyone travelling suffers injury, illness or death because of the services provided as part of your padel holiday, you must tell us and the supplier involved about it and complete a report at the time. After your holiday you can contact info@tenpad.co.uk and If you have any questions, please contact info@tenpad.co.uk It must be no more than 28 days after you come home so we can investigate properly.

Please also note the following:

(A) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

(i) the act(s) and/or omission(s) of the person(s) affected;

(ii) the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or

(iii) unusual or unforeseeable circumstances beyond ours or our suppliers control, the consequences of which could not have been avoided even if all due care had been exercised; or

(iv) an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.

(B) With the exception of proven negligent acts and/or omissions of our employees and agents whilst acting within the scope of their work which result in death, bodily injury or illness to you or any member of your party, we are not required to pay you any compensation if we are found liable under this section because you are assumed to have adequate insurance in place to cover any losses of this kind;

(C) It is a condition of our acceptance of liability under this section that you notify any claim to ourselves and our supplier/principal(s) strictly in accordance with the complaints procedure set out in these Booking Terms. Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.

(D) Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you.

(E) We will not accept responsibility for services or facilities which do not form part of our agreement or where we merely act as an agent. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier/principal agrees to provide for you.

OPTIONAL and EXCURSIONS AND ACTIVITIES included in your package

We and our padel holiday representatives and fixers may provide you with information (before your Padel holiday Start Date and/or when you are on holiday) about activities and excursions and options available in the area you are visiting.

These excursions and activities are provided by local operators or other providers who are entirely independent of us and they may or may not have their own public liability insurance. They do not form any part of your contract with us even where we suggest particular operators / providers and / or assist you in booking such activities or excursions in any way.

Where a padel holiday representative collects payment for or otherwise assists in booking any such activity or excursion for you, we and the padel holiday representative act solely as booking agent for the local operator / provider of the activity or excursion with whom you will have a contract. The local operator / provider’s terms and conditions will apply.

We cannot accept any liability on any basis in relation to such activities or excursions and the acceptance of liability contained in our Booking Terms will not apply to them.

We do not guarantee that any activity or excursion mentioned in our brochure, on our website or elsewhere will be available to book during your padel holiday and / or will operate as advertised as these services do not form part of our contract and are not under our control. They may not be available for various reasons. Any prices given in advance are indicative only. We will not be liable if you cannot, for whatever reason, book any such activity or excursion or if the activity or excursion does not operate as advertised.

Conditions of Suppliers

Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions.

PASSPORTS, VISAS AND VACCINATIONS

It is your responsibility to check and fulfill the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this (although flights are not included in your padel holiday, we strongly recommend that you ensure all such general information provided to you is correct).

You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.

Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting.

We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities.

You are responsible for making yourself aware of Foreign Office advice in regard to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure (see below).

You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.

Force Majeure Events

Except where otherwise expressly stated in these Booking Terms, we regret we cannot accept liability, refund or pay compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any injury, damage, loss or expense of any nature as a result of “Force Majeure”. ‘For the purposes of these Booking Terms, Force Majeure means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, pandemics, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, natural or nuclear disaster, disease, fire, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control.

Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure. If travel to Egypt is deemed unsafe by the Foreign Office, Tenpad and Padel and Travel may reschedule or offer alternative destinations.

Disabilities and Medical Problems

We are not a specialist disabled holiday company, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your stay, please provide us with full details before you make your booking so that we can try to advise you as to the suitability of your chosen arrangements. It is your responsibility to provide us with full and accurate details on any special assistance you may require. We may require you to produce a doctor’s certificate certifying that you are fit to participate in your chosen arrangements. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.

CONSUMER PROTECTION AND JURISDICTION

These Terms and Conditions are governed by and construed in accordance with laws of the England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

EGYPT PADEL HOLIDAY