Longer waiting lists are the inevitable by-product of an unimaginable 2 years of pressure on NHS services.

Although pitched in media as a near impossible task, elective care recovery can be achievable by embracing automation, along with pragmatic digital solutions to clear backlog and manage demand.

Key webinar takeaways

Backlog Management - Personalised and consistent communications

Healthwatch reported over 45% of waiting list patients have received no communications or very little about their care, with many reporting that the amount of supporting information they were given while waiting for care was inadequate*.

Featured solutions include:

• Regular updates in place for patients and families so they don’t feel forgotten
• Simple access for patients to update the hospital when there are changes in their condition
• Access to self service digital tools to support updates, advice, and guidance
• Award-winning waiting list management to instantly identify patients whose treatment requires risk stratifying and highlights improved conditions where capacity can be reallocated

Demand Management - Empowering patients by helping them to make better healthcare decisions

• Personalised, digitally enabled patient follow ups, with on demand access (PIFU & CIFU)
• Self-service chatbots to enhance patient experience and reduce inbound phone traffic - including rescheduling, specialty specific FAQs and symptom checks
• Digitising processes and workflows including digital-assessments and outcome measures
• Inclusive experiences: EVERY communication is fully accessible to EVERY patient group

Can’t make this one, join us on 26th Jan

NHS ONLY

*Survey commissioned by Healthwatch, Nov 2021