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Emotional Intelligence at work

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Portsmouth

Portsmouth

United Kingdom

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Emotional Intelligence is one of the most revolutionary and recognised concepts to hit the business world in recent years. It rejects IQ as the traditional indicator of success, instead asserting that the ability of individuals to understand their own emotions, and those of the people they work with, is the crucial key to better business performance.

Essentially, with greater self-awareness of their emotions and the ability to empathise and understand other people’s emotional state, your team will perform better in the workplace.

As a result, emotional Intelligence training is fast becoming an essential element of any staff development programme. This training course explores the competencies involved in emotional intelligence, focusing on how to evaluate and further develop self-awareness, emotional management, self-motivation, and relationship management in the workplace. It is an invaluable professional skillset for any role that involves interacting with people.

An understanding of Emotional Intelligence has a number of impactful business outcomes;

  • Managers and supervisors are better able to maintain a harmonious work environment and effectively resolve conflict.

  • Delivery and frontline staff are better able to influence favourable business outcomes, particularly when handling difficult prospects or tough negotiations.

  • Customer-facing personnel are better equipped to handle conflict and to make all customers feel like they are being listened to, understood and valued

  • Staff, in general, are better equipped to handle the ever-increasing pressures of a modern workplace.

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Portsmouth

Portsmouth

United Kingdom

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Refund Policy

Refunds up to 30 days before event

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