£14

Emotional Intelligence for managers, supervisors and team leaders

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Jersey International Business School

12-13 Caledonia Place

Weighbridge

JE2 3NG

United Kingdom

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Refund Policy

Refunds up to 7 days before event

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Thanks very much. We hope you gain a lot from the training.
Event description

Description

Introduction:

This course is part of a wider programme of investment to support skills development for staff in local businesses. The investment aims to address skills shortages and courses have been identified through consultation with businesses and industry bodies. Delegates must be Entitled or Entitled for work*

Target audience:

This session is for supervisors, team leaders and managers who want to develop the skills to understand their own emotions, interpret emotions in others and the ability choose to manage their reactions appropriately.

Course content:

On attending this course delegates will be able to:

  • Define emotional intelligence and explain the importance for management
  • Distinguish between the responses of primitive brain, emotional brain and rational brain
  • Identify within themselves examples of ‘emotional leakage’ and ‘emotional highjack’
  • Recognise the part played by perception in emotions
  • Identify Daniel Goleman’s 5 characteristics of emotional intelligence
  • Describe techniques to manage emotional triggers to respond appropriately

Other information:

Please ensure that you have the consent of your delegates before booking them on to a course and entering their information in the booking

* If you have any queries regarding the residential status of your staff members, please contact the business licensing team at businesslicensing@gov.je

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Date and Time

Location

Jersey International Business School

12-13 Caledonia Place

Weighbridge

JE2 3NG

United Kingdom

View Map

Refund Policy

Refunds up to 7 days before event

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