£474

Emotional intelligence open workshop (26 May 2022)

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£474

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Location

British Dental Association

64 Wimpole St

London

W1G 8YS

United Kingdom

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Eventbrite's fee is nonrefundable.

Event description
IQ may get you hired, but it’s EQ that gets you promoted.

About this event

Emotional intelligence

Rational, problem-solving intelligence is not enough.

You need EQ – the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and actions – as well. Surprisingly, perhaps, this realisation has been one of the most important business developments in recent times. Learn all this and more over the course of a day with expert trainer Susie Ashfield.

This session will help you explore what it means for you and understand how to use it to make your life easier, less stressful, more successful.

Learning objectives

  • Get to grips with the different elements of emotional intelligence and appreciate their importance
  • Identify your own emotional intelligence ‘blind spots’
  • Learn how to use emotional intelligence to bring out the best in others
  • Be able to cope with disappointments, challenges and obstacles more effectively
  • Know how to demonstrate empathy in a wide range of situations
  • Discover how to ‘read’ the ‘silent messages’ other people send out and know what they’re really saying
  • Find out how to give emotionally intelligent feedback that people can take on more easily

Format

A one-day workshop. The group size is limited to 12 participants.

Expert trainer

Susie Ashfield has worked as a voice-over artist for BBC, Sky, ITV1, Sony Pictures, Spotify and many more. Unusually, she used to combine this with working in the City as an insurance broker, managing a client body of high net worth and high profile clients in media television and film. She is now a full-time freelance trainer and coach, making the most of her unusual combination of acting skills and director-level business experience by specialising in helping people improve their presentation skills. Her clients include Unilever, BIG Lottery Fund, Ultra Electronics, Lloyds of London, The Wine Society, English Cricket Board, Lancashire Reinsurance, etc, etc.

 

OUTLINE

1 Why emotional intelligence (EQ) matters

  • The origins of EQ and the thinking behind it
  • The business case for EQ – making the difference between good and great
  • The relationship between EQ and IQ
  • The value of developing your emotional intelligence from a personal and professional perspective
  • Welcome, agenda and personal objectives
  • Test your own EQ – a simple tool to establish your personal strengths and development areas

2 Test your own EQ

  • A simple tool to establish your personal strengths and development areas

3 Where do emotions come from?

  • The physiology of emotion
  • The value of thinking of emotions as ‘messages’ – and responding to them appropriately

4 The EQ model

  • Introduction to the factors that make up Emotional Intelligence
  • Getting to know the four-quadrant EQ model: self-awareness, self-management, social awareness and relationship management

5 Exploring self-awareness

  • Self-awareness as the door to self-control
  • How seeking honest, constructive feedback from others can give us a more accurate perspective on how we come across
  • Tools to monitor your own emotions in a variety of different situations to increase your self-awareness

6 Managing your emotions

  • Learning to take control of your emotions – instead of being a victim of them
  • Developing behavioural flexibility
  • The mind/body connection
  • Manage impulsive feelings – and harness the power of positive emotions
  • The power of visualisation
  • Managing motivation
  • Practical activities to help you notice and manage your emotions in the moment

7 Developing social awareness

  • Recognising and understanding other people’s emotions
  • Showing sensitivity and understanding the needs and feelings of other people
  • Developing awareness that others from different countries and cultures may have diverse perspectives and opinions. Being prepared to challenge bias, intolerance, prejudice and stereotyping
  • Learning to read a group’s emotional currents and power relationships. Understanding the forces that shape the views and actions of clients, colleagues and competitors

8 Enhancing relationships

  • The importance of interpersonal skills – how to connect with people and build rapport with them
  • Trust, reliability and empathy
  • Active, reflective listening
  • Using emotions to influence and inspire others

9 Dealing with difficult people and difficult situations

  • Staying controlled and unflappable in time of stress and tension
  • How to resolve disagreement and conflict easily and effectively
  • Dealing with strong emotions such as anger and frustration

10 Using EQ at work

  • Practical techniques and strategies for using EQ effectively in a range of situations, including meetings, negotiations, appraisals and presentations
  • Sending Emotionally Intelligent emails

11 Actions and next steps

  • Review
  • Personal action planning
  • Next steps

PRICE

£395 + VAT = £474

DRESS CODE

Smart casual

BOOK NOW!

  1. All our events are very popular and places on this course are limited to 12.
  2. Please book (and pay) online using Eventbrite by clicking the 'Tickets' button at the top of this page.
  3. Please read ‘the small print’: We reserve the right to refuse admission if payment has not been received. A full refund will be made for cancellations received in writing at least 20 working days prior to the event date; there is no refund for cancellations made within 20 working days of the start of the event. We reserve the right to change the programme, the dates, the trainer or the venue: participants will be notified as soon as practicable in such circumstances. In the event that the event is cancelled, a full refund will be given. We disclaim any further liability.
  4. If you have a promotional code, please click on ‘Enter Promotional Code’ after clicking on 'Tickets'. (We regret that we cannot give discounts retrospectively).
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Date and time

Location

British Dental Association

64 Wimpole St

London

W1G 8YS

United Kingdom

View Map

Refund policy

Contact the organiser to request a refund.

Eventbrite's fee is nonrefundable.

Organiser Helen Nuttall

Organiser of Emotional intelligence open workshop (26 May 2022)

Please feel free to contact me on 01582 714280 or helen.nuttall@maximumperformance.co.uk

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