Emotional Intelligence

Emotions often drive decisions, reactions and relationships—whether we admit it or not. This course helps unravel the layers of emotional intelligence and explains how to manage responses, interact thoughtfully, and lead without sounding like a motivational fridge magnet.

From recognising your own blind spots to navigating other people’s moods (without losing yours), the modules dive into self-regulation, relationship management and leadership with structure and clarity. This isn’t about personality types—it’s about awareness, direction and a more considered way of working with others.

Learning Outcomes:

• Understand emotional intelligence and how it influences workplace behaviour.
• Recognise the impact of self-awareness on professional communication.
• Explore self-management techniques to navigate emotional responses.
• Learn how social awareness supports healthy working relationships.
• Examine relationship management within personal and professional settings.
• Study the connection between emotional control and effective leadership.

Who is this Course For:

• Team leaders wanting to better manage interpersonal interactions.
• Managers addressing communication gaps in workplace settings.
• Individuals working in people-focused environments or roles.
• Professionals interested in developing self-awareness skills.
• HR staff managing emotional dynamics within teams.
• Aspiring leaders developing personal influence and decision-making.
• Customer service professionals handling varied client emotions.
• Coaches and mentors building emotional intelligence strategies.

Career Path:

• Team Manager – £35,000/year
• HR Business Partner – £42,000/year
• Workplace Coach – £38,500/year
• Training and Development Officer – £31,500/year
• Leadership Facilitator – £40,000/year
• Client Relationship Manager – £36,000/year