Navigate workplace relationships better with sharper emotional awareness and clarity.
Overview:
Emotional intelligence isn't just about being 'nice' at work—it’s about reading a room without needing subtitles. This course helps you recognise emotional cues, manage responses, and deal with challenging interactions while maintaining your professional cool. Whether you’re leading a team or simply tired of awkward email threads, you’ll gain tools to deal with people more tactfully and, let’s face it, with less sighing.
Delivered in clear, structured modules, this course covers the essentials of self-awareness, empathy, impulse control, and communication that won’t set off alarm bells in meetings. A little emotional insight goes a long way—and now you’ll have plenty of it.
Learning Outcomes:
- Recognise emotional patterns and responses in workplace settings.
- Improve communication through calm and deliberate engagement.
- Build stronger relationships through empathy and understanding.
- Navigate workplace tension with logical emotional awareness.
- Respond rather than react under stressful conditions.
- Develop balanced self-reflection and constructive feedback habits.
Who is this Course For
- Managers aiming for more tactful team leadership.
- Employees seeking calmer workplace communication strategies.
- HR professionals improving their interpersonal awareness toolkit.
- Customer service staff handling emotionally charged conversations.
- Team members working in high-pressure environments.
- People who often re-write emails three times before sending.
- Anyone dealing with difficult colleagues without shouting.
- Professionals wanting to respond better under pressure.
Career Path
- HR Advisor – £32,000 average salary
- Customer Service Manager – £31,000 average salary
- Team Leader – £34,000 average salary
- Learning & Development Officer – £35,000 average salary
- Office Manager – £30,000 average salary
- Diversity & Culture Coordinator – £36,000 average salary
