Developing ‘Emotional Intelligence’ skills and competencies is especially important for professionals in a leadership and management role. Leaders with a strong mixture of emotional awareness, self-management, and social skills navigate professional relationships more effectively. This skill set is a crucial component of leading highly engaged, motivated and successful teams.

Emotional Intelligence combined with technical competence enables individuals, teams and organisations to perform optimally on a consistent basis. When you are intelligent about your emotions, you’re aware that the hardest work is managing the emotions that get in the way of your best performance.

What will you find in this course?

• Understand and define emotional intelligence, its core aspects and why it’s important
• Apply the concept of emotional intelligence to a positive effect in a professional environment
• Develop your own emotional awareness and self-confidence
• Understand the difference between IQ and emotional intelligence and its value
• Build more effective and productive professional relationships
• Relate more effectively to colleagues
• Develop effective communication techniques and be able to communicate in an emotionally intelligent way
• Demonstrate empathy in a wide range of situations
• Understand how emotions affect behaviour and performance and techniques to manage emotions