Your employee experience is a reflection of your business. Each of the everyday interactions your employees has at work showcases your business's priorities and how well you are living your brand purpose.

From the tools and technology you provide to enable them to do their jobs well to the policies and processes you implement, this reflects how much you value your teams’ time and the level of trust you have in them.

There is no doubt that employee experience drives more than talent attraction and engagement – it directly impacts customer attraction and engagement. The bottom line: to be customer-centric you must first be employee-centric.

Yet only 29% of businesses completely agree that their company’s vision for improving customer experience includes improving employee enablement. (‘Activate A Holistic Customer Experience Ecosystem to Become A Market Leader’ Forrester Research Inc, Apr 2021).

Join our roundtable on 21st September where we will be joined by other CX leaders to dissect why great employee experience is a business imperative and what can be done to put it front and centre of your customer strategy. We’ll be discussing how to use data to inform decision making and how this needs to work in parallel with a qualitative understanding of your workforce’s needs and desires to create and maintain a superlative employee experience.

Who should attend?

This roundtable is for leaders in CX and EX who are creating the experience agenda for their businesses. It will give you the opportunity to hear from other thought leaders in the industry and share your own stories in an informal setting.

What you will learn:

Explore how and why it’s important to bring experience and data together to improve the employee experience across key moments that matter in your teams’ careers
Understand the balance between knowing your people deeply and being able to orchestrate experiences across your enterprise
Discover the importance of having the right tools, processes and policies in place to drive productivity and engagement
Gain insight into what other businesses are doing to excel in employee experience

Employee 360: Why EX is good for business