Employee experience in a digital first world

In today’s workplaces, the employee experience extends far beyond traditional HR processes or isolated initiatives. As Julian Lute from Great Places To Work describes, it is the cumulative assessment of every interaction an employee has with your company and its people. With the rise of digital-first work environments, many of these interactions happen through digital workflows, communications, tools, and systems. The quality and design of these digital touchpoints shape how supported, connected, and confident employees feel every day.

Why this event matters

Modern employees expect consumer-grade experiences at work, just as they do in their daily lives. HR teams often face overwhelming manual tasks and fragmented tools, which create friction and impede employee engagement. Redesigning employee experience as a seamless, human-centred digital journey is no longer optional—it is critical for fostering a strong culture and unlocking organisational potential. This event explores how rethinking employee experience with automation, system integration, and intentional design can remove barriers, reduce digital fatigue, and transform HR from administrators into experience designers.

What attendees can expect

Join Matt Scrimshire from HiBob for an insightful session that reframes employee experience using user experience (UX) principles and real-world case studies. Matt will:

• Redefine employee experience for a digital first world
• Present a real world case study showcasing a successful transformation to a centralised, automated, and personalised employee journey that saved HR time and strengthened culture
• Guide attendees through a practical framework for designing digital-first journeys
• Share actionable steps to start redesigning employee experience immediately using digital HR tools

About the speaker

Matt Scrimshire, HiBob

Matt Scrimshire is a seasoned HR tech specialist with 25 years in software and 15 years shaping people-centred digital experiences. Now a Solutions Engineer at HiBob, he’s worked with organisations ranging from Coca-Cola to major financial and tech firms, helping them build HR processes that feel intuitive, supportive, and genuinely human.

A self-professed process junkie, Matt is obsessed with understanding how people move through work and designing digital journeys that anticipate needs rather than create friction. When he’s not rethinking HR experiences, he unwinds through woodworking — crafting with his hands what he usually crafts in code and process.

Please note:

1. Webinar joining instructions will be sent to you again one day before the event, with a further reminder, 30 minutes prior to the event starting.
2. The session may be recorded and shared with people afterwards. Please bear this in mind and have your camera off if you do not wish for your image to be shared.
3. The chat function will be used for participants to engage with the webinar, so just be mindful of the login name you use and ensure you are happy for other people to see this.
4. For security reasons, it is requested that participants join the live session 10 minutes prior to the scheduled start time and with the same name as registered on Eventbrite as not doing so may cause a delay or non-admittance to the event.
5. This event may include an external speaker who has prepared their own presentation. Any views or opinions expressed by the speaker are their own and do not reflect those of the CIPD.
6. If you require any reasonable adjustments to enhance your experience, please get in contact with us by responding to this email and we will do our best to accommodate.