Cancellation Terms and Conditions

Customer Cancellations and Course Transfer Requests

A course cancellation request or a request to transfer to another course date, must be emailed to COLTENE at info.uk@coltene.com.

Course Transfer Requests

1. Email received no later than 6 working days prior to a course date

• You will be offered a new course date where there are spaces available and at no extra cost.

• If no suitable course date can be found and you choose to cancel your course, you will be offered a full refund minus the Eventbrite booking fee; that cost will be confirmed in your refund confirmation.

2. Email received within 6 working days of a course date

• If we are able to fill your vacant space, you will be offered a new course date where there are spaces available and at no extra cost.

• If we are unable to fill your vacant space or no suitable course date can be found, your course fee will be retained in full.

You are allowed to transfer your course date on two occasions only, except where agreed by COLTENE, otherwise the cancellation terms, below, will apply.

Course Cancellation Requests

1. Email received no later than 6 working days prior to a course date

• You will be offered a full refund minus the Eventbrite booking fee; that cost will be confirmed with your refund confirmation.

2. Email received within 6 working days of a course date

• If we are able to fill your vacant space, you will be offered a full refund minus the Eventbrite booking fee; that cost will be confirmed with your refund confirmation.

• If we are unable to fill your vacant space, your course fee will be retained in full.

COLTENE Cancellations

• On the rare occasion that a course has to be cancelled for any reason, you will be offered an alternative course date.

• If no suitable course date can be found, you will be offered a full refund.

• Please note that COLTENE will not be held liable for any accommodation costs, travel costs or any other loss incurred should an event be cancelled.

For any refund requests outside our normal terms and conditions, please send an email to info.uk@coltene.com explaining the exceptional circumstances you would like us to consider.

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