Energy Advice Training for Frontline Workers

This is a full training session, covering the following:

• Defining fuel poverty
• Identifying clients in fuel poverty
• Providing advice to clients in fuel poverty
• Referral options for further advice and support
• Q&A

The training is recommended for frontline staff and volunteers, particularly those who work with vulnerable clients in their homes, e.g. social workers, social prescribers, care and healthcare workers, befrienders etc.

The training is offered free of charge as part of the Citizens Advice Energy Outreach Project in England and Wales.

If you have attended training previously, then the shorter 'refresher' training session might be more suitable for you. Find details of refresher sessions on our event listings.

Zoom link

The training will take place via Zoom. Please use the link below to access the session:

https://us02web.zoom.us/j/89536525129?pwd=4spI9BxmBak1z6UiWAcSBIpmIS7hs4.1

The training will take a maximum of 2 hours.

Trainer: Caro Hart - Dorset Community Action

Dorset Community Action is a charity that supports individuals, organisations and communities through training, consultancy and service delivery. Caro is an experienced sector consultant at both national and regional level, who has worked on EOP previously.