This is a full training session, covering the following:
- Defining fuel poverty
- Identifying clients in fuel poverty
- Providing advice to clients in fuel poverty
- Sources of help
- Referral options for further advice and support
- Q&A
The training is recommended for frontline staff and volunteers, particularly those who work with vulnerable clients in their homes, e.g. social workers, social prescribers, care and healthcare workers, befrienders etc.
The training is offered free of charge as part of the Citizens Advice Energy Outreach Project in England and Wales.
If you have attended training previously, then the shorter 'refresher' training session might be more suitable for you. Find details of refresher sessions on our event listings.
A Zoom link to join the online training session will be emailed to you after you register.
The training will take a maximum of 2 hours.
Trainer: Ali Jay - Citizens Advice East Dorset & Purbeck
Ali Jay – Citizens Advice East Dorset & Purbeck
Ali is an Energy Adviser based in the Energy Unit at Citizens Advice East Dorset & Purbeck. Besides frontline worker training, Ali delivers energy outreach and energy casework for clients in Dorset, Bournemouth, Christchurch and Poole.
