Engaging with Customers through Social Media
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Engaging with Customers through Social Media

Engaging with Customers through Social Media

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Location

Location

Reed Hall, University of Exeter

Streatham Drive

Exeter

EX4 4QR

United Kingdom

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Event description

Description

**Please note this event has been cancelled. Please do not book tickets. Any existing ticket holders will be refunded**


Join us at Exeter University's beautiful Reed Hall for a day of discussion on how to use social media to connect and engage with your users. The day is aimed at practitioners from both FE and HE, and will include a social media cafe for attendees to share experience and demonstrate how they are using social media in their institutions.

Speakers

Alan Turner, Subject Librarian at Arts University Bournemouth

Alan will be giving an overview of Piplit, a current project funded by the Centre of Creative Learning to support student reading using social media at AUB, with a specific focus on previous experimental social media projects within the library and alternative ways to use social media for libraries.


Alice Bouquet, Engagement Co-ordinator at UWE

Alice will be talking about how to create engaging content for social media, and discussing the different tools available for this.


Chris Gower, Creative Information Services Assistant at Exeter College

Chris will be discussing his experiences at Exeter College setting up and running social media. He will look at the reasons behind their choice in networks, how they run things on a daily basis and looking at challenges they've faced. One of the obstacles they have faced is having the time to post items, so he will also be looking at the tools and methods that they have used to save time

Mike Jones, Assistant Library Manager at Barton Peveril Sixth Form College

"The effectiveness of social media as a marketing tool for academic libraries". This will be an exploration of Mike's research into the experiences of sixth form and FE libraries in using social media tools to reach out to their users. See: http://lis.sagepub.com/content/early/2016/09/22/0961000616668959.abstract At the same time he surveyed the users of his own library to ask for their thoughts on the library's social media activities. Both of these lead to some interesting findings and some key changes to the library's approach to engaging with students via social media.

Taking part in the Social Media Cafe

The day will include a Social Media Cafe to allow attendees to share practice and experience, demonstrate social media tools that they are using, and generally network. Any contribution is welcome for this - please email arlgsw@gmail.com if you would like to take part

Schedule

Registration and refreshments from 10:00 - 10:30
Sessions to start at 10:30
End of day at approximately 16:00

Refreshments

Buffet sandwich lunch and refreshments will be provided; please email arlgsw@gmail.com with any dietary requirements by Monday Nov 21st.

Travel

Please see http://www.reedhall.co.uk/contact-us/find-us/ for information on how to get to Reed Hall. Limited free parking is available for delegates just outside Reed Hall, but this on a first come, first served basis - alternative Pay & Display parking is available on campus.

Tickets

ARLG members: £35 + VAT
Non ARLG members: £45 + VAT






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Date and Time

Location

Reed Hall, University of Exeter

Streatham Drive

Exeter

EX4 4QR

United Kingdom

View Map

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