Engaging With Your Customers

Great creative work is only half the battle—the other half is building relationships that keep clients coming back.

You've got the creative talent, now let's make sure you've got the client relationship skills to match. This workshop is your friendly guide to building a creative business that clients love working with, from your very first project to your hundredth.

What You'll Learn:

• Making Great First Impressions: Simple ways to create professional client experiences that build confidence in your new business
• Crystal Clear Communication: How to explain your process and set expectations so everyone's on the same page
• Pricing Without the Panic: Have those money conversations with confidence (yes, even the awkward ones!)
• Your Client Journey Roadmap: A simple path from first hello to project wrap-up that keeps everyone happy
• Handling the Tough Stuff: Navigate revisions, delays, and tricky clients
• Growing Through Relationships: Turn every project into potential testimonials, referrals, and repeat business

Reserve your spot today and start building the client engagement skills that will make your creative business stand out!

The Sustainable Creative

This workshop is made possible by the Sustainable Creative's programme, which is supported by Creative Central NCL, funded by the North East Combined Authority and Newcastle City Council.

The programme provides a comprehensive package of support including access to creative themed workshops, networking events and 1-to-1 support from our team of dedicated business advisors, to help creatives set-up exciting and sustainable creative businesses.

The Sustainable Creative is open to residents of Newcastle, North Tyneside and Northumberland who are aged 18-24 or those of all ages who are new to a creative industry.

Applications to the Sustainable Creative are now open! To register your interest, please click here