Enhance skills for communicating effectively with patients and their families in difficult situations using an evidence based approach.
• Recognise & practice key facilitative communication skills in a safe environment • Explore the role & importance of patient cues and concerns • Experiential and learner-centred to meet individual learning needs e.g: - End of life conversations - Handling distress, difficult questions and difficult colleagues
Learn how to...
Manage conflict in a professional and supportive manner
Work with resistance to change, defensive behaviours and strong emotions
Assert your views and be heard
Enable & enhance effective team working
Nurses (up to band 6) and equivalent, Junior doctors, all health and social care professionals
Your place will only be confirmed when The Christie receives payment or the production of an official purchase order. Please DO NOT book a place unless you have approval from your manager AND confirmation that your trust are willing to pay your delegate fees.
Once your place is confirmed, you will be notified by email. Please ensure that we hold a valid email address for you.
Joining instructions, including directions to the venue, will be sent via email two to four weeks before the course commences.
Payment must be made before the course commences. We reserve the right to cancel a booking in the case of non-receipt of payment prior to the first day of course.
It is the responsibility of the representative booking the training course(s) to ensure that the event organisers are informed of any special dietary or access requirements.
In the event of a cancellation: A charge of 25% of the course fee will be made for cancellations up to 6 weeks prior to the workshop date; a charge of 50% of the course fee will be made between 4 and 6 weeks prior to the workshop; no refund will be given for cancellation within 4 weeks of the workshop; suitable replacement delegates will be accepted up to 1 day prior to the course