Enhance skills for communicating effectively with patients and their families in difficult situations using an evidence based approach.
• Recognise & practice key facilitative communication skills in a safe environment • Explore the role & importance of patient cues and concerns • Experiential and learner-centred to meet individual learning needs e.g: - End of life conversations - Handling distress, difficult questions and difficult colleagues
Learn how to...
Manage conflict in a professional and supportive manner
Work with resistance to change, defensive behaviours and strong emotions
Assert your views and be heard
Enable & enhance effective team working
Nurses (up to band 6) and equivalent, Junior doctors, all health and social care professionals
• A charge of 25% of the course fee will be made for cancellations up to 6 weeks prior to the workshop date • A charge of 50% of the course fee will be made between 4 and 6 weeks prior to the workshop • No refund will be given for cancellation within 4 weeks of the workshop • Suitable replacement delegates will be accepted up to 1 day prior to the course