A course for nurses and AHPs to build your confidence and competence in handling difficult or emotive interactions
Overview
The aim of this workshop is to explore evidence-based principles, skills and strategies that enhance compassionate and effective communication with patients, relatives, carers and colleagues and to experience /practice these in a safe and supportive learning environment.
Learning Objectives
- Recognise the relevance of patients’ emotions and the importance of establishing their concerns to provide effective care
- Discuss the barriers to compassionate communication
- Identify transferable communication strategies for difficult situations such as handling distress or anger, end of life conversations, difficult questions and complex information giving
Teaching Methods
The workshops are facilitated using the latest research based approaches in a supportive environment. They are interactive and experiential. Modelling the person centred approach to communication.
Suitable for
Health and social care professionals who have these challenging conversations as part of their day to day work, and wish to enhance their skills.
Cost: £249.00
Contact
Email the-christie.maguire.unit@nhs.net Call 0161 446 3773
Booking Terms & Conditions
- Your place will only be confirmed when The Christie receives payment or the production of an official purchase order. Please DO NOT book a place unless you have approval from your manager AND confirmation that your trust are willing to pay your delegate fees.
- Once your place is confirmed, you will be notified by email. Please ensure that we hold a valid email address and mobile contact number for you.
- Payment must be made before the course commences. We reserve the right to cancel a booking in the case of non-receipt of payment.
- Joining instructions will be sent via email two to four weeks before the course commences.
- In the event of a cancellation: A charge of 25% of the course fee will be made for cancellations up to 6 weeks prior to the workshop date; a charge of 50% of the course fee will be made between 4 and 6 weeks prior to the workshop; no refund will be given for cancellation within 4 weeks of the workshop; suitable replacement delegates will be accepted up to 5 working days prior to the course.
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