Enhanced (Intermediate) Communication Skills Skills Training

• Do you work in health and social care and have a desire to communicate better?

• Do you wish to provide better care through more effective communication?
• Do you want more effective ways to manage difficult conversations?

Then this workshop is for you!

In this one day interactive workshop we will explore evidence-based principles, skills and strategies that enhance compassionate and effective communication. You will learn how to use these to support your communication with patients, relatives, carers and colleagues and you will have to opportunity to practice these skills in a safe and supportive learning environment.

What will I learn?

• You will learn to recognise the relevance of emotions and the importance of establishing your concerns to provide effective care
• We will discuss the barriers to compassionate communication currently experienced
• We will identify transferable communication strategies for difficult situations such as handling distress or anger, end of life conversations, difficult questions and complexinformation giving

How will I learn?

The interactive workshops are facilitated using the latest research-based approaches in a supportive environment. They are both interactive and experiential allowing you the opportunity to practise different skills through observation and interaction in a safe supportive environment

Suitable for

This workshop is suitable for you if you are a health and social care professional who has challenging conversations as part of your day-to-day work, and you wish to enhance your skills.

Cost: £245

Contact

Email the-christie.maguire.unit@nhs.net Call 0161 446 3773

Booking Terms & Conditions

• Your place will only be confirmed when The Christie receives payment or the production of an official purchase order. Please DO NOT book a place unless you have approval from your manager AND confirmation that your trust are willing to pay your delegate fees.
• Once your place is confirmed, you will be notified by email. Please ensure that we hold a valid email address and mobile contact number for you.
• Payment must be made before the course commences. We reserve the right to cancel a booking in the case of non-receipt of payment.
• Joining instructions will be sent via email two to four weeks before the course commences.
• Maguire cannot be held responsible for any failure of delegates’ equipment or internet connection. We encourage you to take advantage of the opportunity for a test call prior to the workshop (contact the-christie.maguire.unit@nhs.net to arrange this).
• In the event of a cancellation: A charge of 25% of the course fee will be made for cancellations up to 6 weeks prior to the workshop date; a charge of 50% of the course fee will be made between 4 and 6 weeks prior to the workshop; no refund will be given for cancellation within 4 weeks of the workshop; suitable replacement delegates will be accepted up to 3 working days prior to the course.

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