Enhancing Business Performance with Effective Dialogue (Evening Event)
£0 – £63.89
Enhancing Business Performance with Effective Dialogue (Evening Event)

Enhancing Business Performance with Effective Dialogue (Evening Event)

Event Information

Share this event

Date and Time

Location

Location

British Quality Foundation

53 New Broad Street

London

EC2M 1JJ

United Kingdom

View Map

Friends Who Are Going
Event description

Description

This is our evening event on the 18th January.

Unresolved conflict costs businesses billions of pounds a year. Recent

CIPD research suggests that 28% of former employees cite workplace conflict as the principal reason for leaving and two thirds of employees as the reason for taking time off work.

An effectively led conversation therefore, can be a very powerful skill – whether in the context of a project, at the workplace or with a customer. However, research by the Centre for Effective Dispute Resolution (CEDR) revealed that only 37% of managers felt adequately trained to have difficult conversations with colleagues.

Event Overview

This Breakfast Event, run by The Centre for Effective Dispute Resolution (CEDR), aims to help delegates develop the right skills and techniques to help increase their confidence when delivering difficult and more impactful conversations.

CEDR offers bespoke training programmes that enable leaders, managers, and non-managers to deal with challenges and difficulties through the acquisition of key skills, practice, and feedback, all within a safe environment.

This Breakfast Event is distilled from one of CEDR’s bespoke training programmes and aims to enhance the skillset and confidence of participants to engage in a difficult conversation with colleagues, while working within an easily applicable framework.

The Session will:

  • Identify and apply a framework for having a difficult conversation.

  • Explore alternative approaches to handling difficult conversations.

  • Provide an opportunity to practice skills relevant to effective conflict management through managing high emotions, asking effective questions and active listening.

Who should attend?

  • Graduates and new Team Leaders

  • Team Managers, HR Managers and Account Managers

  • Those with responsibility for client/customer accounts

  • Those interested in improving their presentation and communication skills

Share with friends

Date and Time

Location

British Quality Foundation

53 New Broad Street

London

EC2M 1JJ

United Kingdom

View Map

Save This Event

Event Saved