This is our evening event on the 18th January.
Unresolved conflict costs businesses billions of pounds a year. Recent
CIPD research suggests that 28% of former employees cite workplace conflict as the principal reason for leaving and two thirds of employees as the reason for taking time off work.
An effectively led conversation therefore, can be a very powerful skill – whether in the context of a project, at the workplace or with a customer. However, research by the Centre for Effective Dispute Resolution (CEDR) revealed that only 37% of managers felt adequately trained to have difficult conversations with colleagues.
This Breakfast Event, run by The Centre for Effective Dispute Resolution (CEDR), aims to help delegates develop the right skills and techniques to help increase their confidence when delivering difficult and more impactful conversations.
CEDR offers bespoke training programmes that enable leaders, managers, and non-managers to deal with challenges and difficulties through the acquisition of key skills, practice, and feedback, all within a safe environment.
This Breakfast Event is distilled from one of CEDR’s bespoke training programmes and aims to enhance the skillset and confidence of participants to engage in a difficult conversation with colleagues, while working within an easily applicable framework.
The Session will:
Identify and apply a framework for having a difficult conversation.
Explore alternative approaches to handling difficult conversations.
Provide an opportunity to practice skills relevant to effective conflict management through managing high emotions, asking effective questions and active listening.
Who should attend?
Graduates and new Team Leaders
Team Managers, HR Managers and Account Managers
Those with responsibility for client/customer accounts
Those interested in improving their presentation and communication skills