£169.14

Enquiry Handling Excellence & Driving Conversion

Event Information

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Date and Time

Location

Location

The Studio, The Hive

51 Lever Street

Manchester

Manchester

M1 1FN

United Kingdom

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Refund Policy

Refund Policy

Refunds up to 7 days before event

Event description

Description

Melanie Cash logo

One Day Workshop

Objectives

Designed to cover all aspects of the enquiry handling process, to build an efficient and professional approach and develop the confidence to win more business.

Target Audience

Suitable for all team members handling events, reservations, golf and spa calls and responsible for converting enquiries into confirmed business.

Contents

  • Understanding the concept of "Consultative Selling”

  • Communication skills to develop better rapport

  • Positive re-framing to develop a “can do” approach

  • Questioning and listening skills

  • Selling against the competition

  • Identifying buying signals

  • Closing the sale & agreeing next steps

  • Handling Objections & Queries

  • Effective follow-up and chase calls

(includes all course materials, refreshments and a workbook)

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Date and Time

Location

The Studio, The Hive

51 Lever Street

Manchester

Manchester

M1 1FN

United Kingdom

View Map

Refund Policy

Refunds up to 7 days before event

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