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Enquiry Handling Excellence
Tue 11 April 2017, 09:00 – 17:00 BST
One Day Workshop
One day workshop covering all aspects of the enquiry handling process, to build an efficient and professional approach and develop the confidence to win more business.
Suitable for all team members handling event or reservation calls and responsible for converting enquiries into confirmed business.
- Understanding the concept of "Consultative Selling”
- Communication Skills - Verbal and Written
- Positive Re-framing
- Questioning and Listening Skills
- Selling against the competition
- Identifying Buying Signals
- Closing the Sale and Agreeing Next Steps
- Handling Objections and Queries
(includes all course materials, refreshments and a workbook)