£118.80 – £162

Enquiry Handling Excellence

Event Information

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Location

Location

The Studio, The Hive

51 Lever Street

Manchester

M1 1FN

United Kingdom

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Event description

Description

Melanie Cash logo


One Day Workshop

Objectives

One day workshop covering all aspects of the enquiry handling process, to build an efficient and professional approach and develop the confidence to win more business.

Target audience

Suitable for all team members handling event or reservation calls and responsible for converting enquiries into confirmed business.

Content

  • Understanding the concept of "Consultative Selling”
  • Communication Skills - Verbal and Written
  • Positive Re-framing
  • Questioning and Listening Skills
  • Selling against the competition
  • Identifying Buying Signals
  • Closing the Sale and Agreeing Next Steps
  • Handling Objections and Queries


(includes all course materials, refreshments and a workbook)

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Date and Time

Location

The Studio, The Hive

51 Lever Street

Manchester

M1 1FN

United Kingdom

View Map

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