This is the booking page only. Please refer to the EPAA website for full course details.

The following terms and conditions will apply to all delegates booking on this training day.

Training Day Booking Terms & Conditions:

Payment:

We require full payment in advance of the Course.  Should you fail to make payment in advance of the Course, you will be required to make full payment prior to your admittance to the Course.  Failure to do so may result in you being refused admittance to the Course. 

If payment is not made at the time of booking, registration will be provisional until full payment is received. 

Cancellations:

Cancellations must be received in writing via email to generalenquiries@epaa.org.uk and must contain the full booking details including delegate and organisation name and contact details.

The following charges will apply if you wish to cancel a booking for a course: 

• For the period of four weeks prior to the course start date, no refund or credit will be given on cancellations. Any outstanding fees must be paid regardless of attendance.
• Five to eight weeks prior to the course date - 50% refund
• Eight weeks or more prior to the course date -100% refund

Substitute attendees:

A place at this Course can be used by a substitute attendee at no extra charge, up to 24 hours before the course start date. If a higher rate is applicable to the substitute attendee (for example due to EPAA Member status), the difference will apply and be invoiced upon notification of the substitution. However, if the substitute attendee is eligible to receive a lower rate, the original charge will stand. Please email generalenquiries@epaa.org.uk with details of the original attendee and the nominated substitute’s details, including name, job title, organisation, email address and telephone number.

Event dates, sessions, venues and postponement:

We reserve the right to alter course dates, venues and/or location where necessary without liability. We will endeavour to give delegates as much advance notice as possible of any such change via the attendee’s email address provided at time of booking. If the delegate is unable to attend a course at the revised location or date, we will credit 100% of the delegate fee or offer a credit for a future course.

In the event of cancellation a full refund will be offered.

We cannot offer refunds for cancellations due to circumstances outside our control, including adverse weather conditions, transportation issues, major incidents or industrial action. We will not be liable for any other costs incurred including (for example) travel charges or any consequential damages, even if we were advised of these costs.

The Executive & Personal Assistants Association Ltd reserve the right to change speakers or sessions without prior notification. The most up to date changes to the programme will be found on the course website page. 

Photography & Filming:

There may be a professional photographer and/or video production taking place during the Course which may be used at a later date for promotional and other uses. Delegates who do not wish to be filmed or recorded should advise the Organisers by email in good time before the Course, by emailing generalenquiries@epaa.org.uk

Liability:

Subject to the paragraph below, the Organisers do not accept liability for any error or omission and excludes all liability for any action you may take or loss or injury you may suffer (whether direct or indirect, or any indirect, consequential or special loss) howsoever arising for advice given, or views expressed, by any speaker at the Event or in any material provided to delegates or as a result of you relying on the same.

We do not attempt to exclude or restrict liability for death or personal injury caused by the Organiser’s own negligence or any other liability the exclusion and restriction that cannot be excluded or restricted by English law.

Other terms:

Executive & Personal Assistants Association Ltd  does not accept responsibility for attendees’ personal belongings or valuables, for example, laptops or communications devices, brought to courses.  These remain the responsibility of the individual attendees.

Executive & Personal Assistants Association Ltd reserves the right to remove any attendee from their course should their behaviour be deemed inappropriate.  In such event, no refund of fees or other costs will be made.