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EPUG – Alma Fulfilment Day

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Location

The Event Space, Davison Building, Royal Holloway University of London

Egham Hill

Egham

TW20 0EX

United Kingdom

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EPUG fulfilment day Draft Agenda:

9:30: Arrival and Coffee

10:00: Welcome

10:15: “How Alma changed our world” (Sue Dennison – University of Sheffield)

11:00: “Making self-service renewal serve us” (Joseph Adams-Lingwood – LSE)

11:30: Coffee Break

11:50: “Great Minds Think Alike - pooling customer service experience to improve Alma”

(David Morgan – Royal Holloway, University of London)

12:30-14:00: Lunch and Tours

14:00: A webinar for UK Alma institutions: what do you want to talk about? (Thomas Kistell – Sheffield Hallam)

14:30: Approaches to Training – Discussion (Led by Amy Stubbing)

15:00: Analytics for Customer Services (TBC)

15:30: Fulfilment Q & A – (TBC)

16:00: Finish


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Date and Time

Location

The Event Space, Davison Building, Royal Holloway University of London

Egham Hill

Egham

TW20 0EX

United Kingdom

View Map

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