Free

Essential Communication Skills for Clinical and Non-clinical staff

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Location

Location

Education Centre, Department 17

The Christie School of Oncology

550 Wilmslow Road

Manchester

M20 4BX

United Kingdom

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Event description

Description

Aim

To recognise the attitudes and behaviours that enable patients to feel heard and that they & their relatives/carers have been treated with compassion, dignity and respect.

Learning Outcomes

  • Discuss patient experiences

  • Why communication matters

  • Recognise barriers to communication

  • Identify key communication skills for:

- Listening & responding to patients concerns, needs & preferences

- Handling patients’ emotions sensitively & responding to difficult emotions

  • Tailoring information based on individual needs

Intended Audience

All professional groups within health and social care

Method of delivery

Presentation of evidence, interactive discussion & DVD material related to specific workplace difficulties identified by the delegates

Fees

Free (for PET-CT staff working at Preston, Leeds, Sheffield, Hull, Portsmouth, Northampton, Birmingham, Guildford, Bulstrode, Clatterbridge, Royal Liverpool, Royal Stoke, Coventry, Addenbrookes, Cobalt Health and Mobile Units)

Contact: Email petctacademy@christie.nhs.uk, call 0161 918 2445

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Date and Time

Location

Education Centre, Department 17

The Christie School of Oncology

550 Wilmslow Road

Manchester

M20 4BX

United Kingdom

View Map

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