Essential IT Skills (IT Support)

What's included:

• Eligibility to earn a CPD & QLS endorsed certificate.
• Fully Online Recorded Class
• 24/7 & Lifetime Access
• Online support
• No hidden fees

IT skills are the foundation of today’s working world, and this Essential IT Skills (IT Support) course is designed for anyone looking to build confidence in this fast-moving field. Whether you're new to computers or aiming to refresh your knowledge, this course covers the critical IT skills needed to support systems, solve common issues, and understand the language of tech in everyday business settings. From navigating systems to offering remote support, you'll gain clarity in areas that matter most.

The course brings focus to a range of key IT skills, helping you understand software, hardware, security, networking basics, and system troubleshooting. Perfectly suited for aspiring support staff or those in admin roles that demand sharper digital awareness, this is your chance to enhance your IT skills without jargon or unnecessary fluff. It’s all about equipping you with the kind of IT skills that get noticed in offices, customer support centres, and beyond—reliable, relevant, and ready to use.

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Learning Outcomes

• Understand core IT skills required in modern support roles.
• Identify common operating systems and troubleshoot basic errors.
• Explain the role of software and hardware in business IT setups.
• Describe data protection, backup, and basic cybersecurity processes.
• Provide user-friendly technical support with clarity and accuracy.

Who is this course for?

• Beginners who want to develop basic, reliable IT skills.
• Admin staff expected to troubleshoot basic IT issues.
• Jobseekers aiming for entry-level IT support positions.
• Team members wanting stronger IT confidence and troubleshooting.
• Office workers looking to improve daily IT problem-solving skills.

Career Path & Average UK Salaries

• IT Support Technician – £22,000 to £30,000 per year
• Helpdesk Analyst – £21,000 to £29,000 per year
• First Line Support Engineer – £23,000 to £31,000 per year
• Technical Support Assistant – £20,000 to £28,000 per year
• IT Administrator – £25,000 to £35,000 per year
• Desktop Support Engineer – £26,000 to £36,000 per year

Certification

Upon successful completion of the course and its assessment, you can obtain the certificate for a small additional fee. You can check the certificate fees and related details from the following link: https://www.oneeducation.org.uk/certificate/. You may also request a hard copy certificate, which will be posted to your preferred address for a small additional fee.