Essentials of Facilities Management – 26 April 2018

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British Dental Association

64 Wimpole St



United Kingdom

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Event description


Essentials of Facilities Management


The title ‘facilities manager’ is used to describe a wide variety of job functions. This intensive one-day seminar provides an overview of facilities management with particular emphasis on the management and control of service provision and, especially in these difficult times, COSTS. The content also examines the role of facilities management, the skills and qualities required, as well as providing valuable guidance to those considering appointing a facilities manager or outsourcing support services. The seminar reviews the stages of defining a FM strategy, tendering FM contracts, including a review of the structure of contract documents, and selection and appointment of contractors. It also tackles cost management, how to control day to day delivery and management of services in line with business objectives, as well as pointing out common pitfalls and how to avoid them.

Learning objectives

This ‘open day’ will help you:

  • Decide whether you should be adopting Lean or Six Sigma in your organisation
  • Determine the approach you need to take
  • Identify the areas to target
  • Estimate the level of resource required
  • Quantify the possible benefits
  • Plan the next steps

Who should attend?

This seminar is intended for those moving into, or developing, a facilities management role and / or strategy. The seminar also provides valuable guidance to those who may be considering appointing a facilities manager or outsourcing services.

The seminar will be of particular benefit to:

  • Facilities Managers
  • Premises / Building Managers
  • Office Managers
  • Procurement specialists
  • Contract Managers
  • Account Mangers
  • Government Departments, Local and Health authorities
  • Hospital, Hotel, Leisure and Retail industries
  • HR and Training personnel
  • School Bursars

‘Open day’ format

The day is highly interactive with break-out sessions and teaching points illustrated with practical examples from life!

The expert trainer

Graham is a very experienced and senior practitioner in the facilities management arena. A Fellow of the British Institute of Facilities Managers, he is a regular speaker on public training seminars and conferences and was a major contributor to the development of the BIFM training programme. He is a member of the International Facilities Management Association (IFMA), a regular contributor to a number of publications and a visiting lecturer to UCL.

His practical experience was gained in the management of major building projects and later as the Head of Facilities of a national public sector organisation (where he was at the forefront of guiding the public sector in outsourcing services – including PFI – and was responsible for leading associated change management programmes), as a Group Board director of a major FM company, as Chairman of an FM consulting company and now as owner/director of an independent consultancy specialising in FM and PFI with a wide range of both public and private sector clients.

He is an advocate of the need for managers to take the high ground and focus on strategy and planning, management of resources and the harnessing of data through information technology, in order to inform the decision-making process. As a firm believer in developing intellectual capital through education, he has throughout his career introduced programmes of professional development for his various work teams.


1 Defining FM and Developing a Facilities Strategy

  • What is FM – The Facilities Umbrella
  • Defining Facilities Management within an organisation
  • Skills & Qualities of a Facilities Manager
  • The 8 key roles of a FM
  • FM – Overhead to Profit Centre?
  • The Strategic Importance of Managing Facilities value
  • Developing a Facilities management Plan and Team
  • Where does FM fit in the organisation?

2 Establishing Control of Support Services

  • Identifying and reviewing support service requirements
  • Profiling current costs and service levels
  • Identify service needs – perceived v actual
  • Reviewing contracted service
  • Outsourcing v In-sourcing – value add or loss?
  • Contract ‘bundling’ to reduce costs
  • Determining and implementing a cost-effective contract strategy

3 Managing the budget

  • What is its purpose, why is it important?
  • Harnessing cost data
  • Identify spending patterns
  • The Budget Plan and making it work
  • Keeping costs under control

4 Focusing on the customer

  • Understanding customer business needs and objectives
  • Engaging the customer
  • Customer service strategy
  • Developing a customer action plan
  • The pursuit of excellence
  • Implementing change in provision of FM services

5 Understanding Contracts for Services and the Tender Process

  • What is a contract and why do we need them?
  • Tender terms [1 year v 30 years]
  • Objectives and understanding what the contractor wants
  • Contract structure explained
  • Supplier ‘own’ contracts – common traps!
  • Why tender?
  • Selection of contractors
  • Tender timetable
  • Roles and responsibilities
  • Tender stages [Advertise, Pre-qual, ITT, Evaluation, Interview]
  • Award and debriefing

6 Contract Management

  • Mobilisation – get off to a good start!
  • Building successful contract management relationships
  • Managing suppliers, meetings, reports
  • Contract review process and dealing with contract variations
  • How to handle disputes and contract termination
  • Planning and preparing for retendering

7 Health and Safety & Emergency Procedures

  • HASAW Regulations
  • Company Safety Policy
  • What I need to do to keep out of jail
  • Key legislation
  • Keeping the workplace safe
  • Emergency procedures

8 Mastering the Challenge

  • Practical tips on managing support services
  • Why facilities management fails / succeeds
  • Setting the agenda for success


£395 + VAT = £474


  1. All our events are very popular and places on this course are limited to 12.
  2. Please book (and pay) online using Eventbrite by clicking the 'Tickets' button at the top of this page.
  3. Please read ‘the small print’: We reserve the right to refuse admission if payment has not been received. A full refund will be made for cancellations received in writing at least 20 working days prior to the event date; there is no refund for cancellations made within 20 working days of the start of the event. We reserve the right to change the programme, the dates, the trainer or the venue: participants will be notified as soon as practicable in such circumstances. In the event that the event is cancelled, a full refund will be given. We disclaim any further liability.
  4. If you have a promotional code, please click on ‘Enter Promotional Code’ after clicking on 'Tickets'. (We regret that we cannot give discounts retrospectively).

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British Dental Association

64 Wimpole St



United Kingdom

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