£18

ESTABLISHING A RUTHLESS CUSTOMER FOCUS THROUGHOUT THE ORGANISATION

Event Information

Share this event

Date and Time

Location

Location

West Herts College

Hempstead Rd

Watford

WD17 3EZ

United Kingdom

View Map

Refund Policy

Refund Policy

Refunds up to 30 days before event

Event description

Description

A half day interactive seminar to focus on true customer focus. How customer focused is your organisation? Do you view the world from the inside out or the outside in? How do you communicate with customers and prospects? Does your strategy focus on customer retention as well as acquisition? How many of your customers see you as truly ‘on their side’? Are they disgruntled, satisfied or brand loyal advocates?

In today’s highly competitive world, customer focus matters more than ever. In a complex business world where legislation, technology and competition are challenging us daily, it can be too easy be distracted from a ruthless customer focus. This workshop will help you realign your strategy and your team behind the most important part of the organisation; the customer.


WHO WOULD BENEFIT?

Leaders and Senior Managers of SMEs.


YOU WILL GAIN

• A deeper understanding of true customer focus and why it is so important

• Ideas on how ditigal tools can help you get closer to your customers

• Fresh perspective through discussion in break out groups with other delegates

• An understanding of how putting customers first has helped other businesses

• An understanding of how outside-in thinking might help YOUR business

• Ideas of how to brief your senior team and how to engage key stakeholders


PRESENTER DETAILS

Helen Webb, of Webb Strategy Ltd is a seasoned presenter and facilitator. She regularly advises a range of businesses on addressing strategic issues to improve business performance. Helen's workshops are interactive, enabling delegate to apply what they are learning to their own organisation during the session.

Helen was UK Managing Director of lastminute.com from 2000 to 2004, during which time lastminute.com successfully disrupted the travel industry, forcing established business leaders to change their business models. She is currently Chair of Ordnance Survey Leisure Ltd and has helped them navigate their way towards a digital future launching a range of exciting new products to take advantage of the latest technological mega trends.

"She is an excellent and highly professional facilitator"

"Tremendous knowledge and insight",

“She gets right to the crux of a problem and delivers effective solutions”

Share with friends

Date and Time

Location

West Herts College

Hempstead Rd

Watford

WD17 3EZ

United Kingdom

View Map

Refund Policy

Refunds up to 30 days before event

Save This Event

Event Saved