Ethnicity and Cultural Competency to Promote Financial Wellbeing

This session is being delivered by CEMVO Enterprises CIC.

This session is for anyone who offers money guidance/advice or frontline support in any setting.

Please note that this session is a repeat of the sessions that took place in February and July 2025, so if you attended previoulsy, the content will be very similar.

Session Overview

• You will increase your knowledge and understanding of barriers that prevent uptake of services​
• We will highlight issues that ethnic minorities face in accessing services​
• Allow capability building around good equality practice and inclusive access. ​
• This workshop will increase understanding in cultural and religious nuances and issues that ethnic minorities face and help towards making access to financial and advice services more inclusive and accessible to ethnic minorities

Please note that this is an interactive session, using mentimeter to learn and reflect on cultural and religious competence throughout the session. There will also be an interactive case study using the Money Guidance Competency framework. We encourage attendees to familiarise themselves with the framework and use this as guidance to discuss and reflect in breakout rooms.

Learning Outcomes or Key Takeaways

• Confidence in money guidance conversations with faith and ethnic based customers
• Increased awareness and knowledge of how ethnicity and culture intersect with financial wellbeing.
• Cultural and religious competence to confidently provide suitable guidance options to clients

Money Guidance Competency Framework

Technical Domain 1. Knowing your customer

Accessibility

The event takes place online and will be delivered in English. If you have any accessibility requirements such as visual or hearing impairment, or a neurodiverse condition that might affect your experience of the forum, please let us know in advance when you register your place and we will do our best to make sure you can access the session in a way that meets your needs.

The Money Guiders Programme

Money Guiders is provided by the Money and Pensions Service. It is a programme which seeks to help money guidance practitioners improve their knowledge, skills and confidence. Everything that the Money Guiders programme offers centres around the Money Guidance Competency Framework - it's there to help you better understand the full breadth and depth of money related issues that fall outside of the regulated financial advice service sector - the things you talk to your customers about.

Before attending the session, you could:

• Try out our money guidance confidence checker, to find out how you feel about the conversations you have with customers about money
• Spend some time considering the challenges you face in your work, specifically when you provide help and guidance to your clients or service users around money issues.
• Consider how you spot potential problems, how you can start conversations about money in a sensitive way and at an appropriate time?
• Think about how you can maintain good boundaries in your role as a money guidance practitioner within your main area of work?