Event and Hospitality Management online Course

The Event and Hospitality Management course is a dynamic, industry-relevant program designed for aspiring professionals, educators, support workers, and anyone interested in organizing inclusive and impactful events. This course not only teaches the foundations of event planning and hospitality but also emphasizes creating accessible experiences for individuals with learning disabilities, aligning with modern standards of inclusive hospitality.

Whether you're planning corporate functions, private events, or working in hotels, this course offers the tools and skills required to succeed. With a curriculum that covers event planning, vendor coordination, front office management, technical staff collaboration, customer satisfaction, and e-hospitality, you will gain real-world competencies applicable across the global hospitality and tourism sector.

From understanding different types of events to managing post-event evaluations, each module is crafted to help learners master the entire event lifecycle while ensuring accessibility and excellence. The integration of technology and customer-centric strategies ensures you're equipped to deliver high-quality, inclusive services to a diverse clientele.

This program is ideal for anyone interested in building a rewarding career in event and hospitality management, with a strong emphasis on accessible environments for people with different needs, especially those with learning disabilities.

Learning Outcomes

• Understand different types of events and their unique requirements.
• Develop skills to manage hospitality operations effectively and inclusively.
• Identify and coordinate with vendors, support, and technical staff.
• Plan accessible events for individuals with learning disabilities.
• Utilize e-hospitality technology for efficient guest service delivery.
• Ensure customer satisfaction through professional hospitality practices.

Course Link: Event and Hospitality Management

Course Curriculum

Module 1: Types of Events

Explore corporate, social, cultural, and educational event types.

Module 2: Brainstorming

Learn idea generation techniques to align with target audience needs.

Module 3: Support Staff

Understand roles like ushers, registration staff, and accessibility assistants.

Module 4: Technical Staff

Coordinate lighting, sound, video, and event tech professionals.

Module 5: Vendors

Negotiate and manage relationships with caterers, decorators, and suppliers.

Module 6: Get Organized

Master scheduling, timelines, budgeting, and team coordination.

Module 7: Post Event Activities

Conduct evaluations, collect feedback, and manage wrap-up logistics.

Module 8: Introduction to Hospitality Management

Understand the structure, principles, and career paths in hospitality.

Module 9: An Overview of Hotel Industry

Explore hotel categories, global brands, and property management systems.

Module 10: Management of Front Office Operations

Learn check-in/check-out, concierge services, and guest handling.

Module 11: Management of Food and Beverage Operations

Focus on dining services, menu planning, and dietary accommodations.

Module 12: Customer Satisfaction

Discover tools for tracking and improving guest experiences.

Module 13: E-Hospitality and Technology

Leverage digital tools, mobile apps, and booking engines for hospitality.

Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.