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Every Customer Counts - Business Support Workshop for Equestrian Organisati...
Sun 21 May 2017, 16:00 – 19:00 BST
Every Customer Counts is a business support workshop delivered by the British Equestrian Federation with the aim of providing essential training to help equestrian organisations retain and grow their customer base by delivering a quality customer service.
An interactive and participant lead workshop where you will explore unique situations to the equestrian industry that will provoke discussion and solutions during this customer focused workshop.
- The customer experience
- How to deal with difficult situations
- Ways to improve your customer retention
- Developing staff and clients to become your best advocates