£250.03 – £313.98

Excellence in Enquiry Handling & Converting Business

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Moor Hall and Conference Centre

Cookham

SL6 9QH

United Kingdom

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Description

Venue: CIM Moor Hall

Date: 18th January 2018

Recommended Audience: Conference Sales Team Members and Conference Office Managers

Trainer:

Mandy Jennings, Managing Director, Paje Consultancy Ltd. Mandy Jennings offers over 25 years sales & marketing experience in hotel and conference centres including senior sales positions with Thistle, Forte & Le Meridien, Marriott Hotels and in particular offers Venues of Excellence her extensive knowledge gained as Group Sales Director for the De Vere Group and Principal Hayley Hotels and Conference Centres.

Mandy set up her own company, Paje Consultancy over 7 years ago which now is a successful business and she is delighted to be working in partnership with Venues of Excellence in the position of Executive Director and is a member of the Board. Mandy is responsible for the strategic direction for Venues of Excellence and guidance all the key functions including sales, venue find service, marketing, signing up new venue members and a full membership engagement programme.

Core Skills:

  • Senior level sales experience for over 25 years in hotels and conference venues
  • Excellence in Conference enquiry handling with major groups and independent venues
  • Conference Agency Market specialist – negotiating multi-million pound contracts for large corporations and agencies
  • Negotiation, Business Development, Pricing and Revenue Management
  • Process and High Performance skills for Conference and Sales Management in hotels and venues

Course Content:

This is an interactive workshop for delegates and will offer a strong platform for achieving excellence in enquiry handling. The delegates will cover telephone techniques, good practice and selling skills to convert business. Each delegate will be asked to complete a SMART action plan to take back to their venue.

Connection, Service Delivery, Manner and Approach and Follow Up and identifying the key criteria in each area, ensuring all the key details are highlighted and understood.

  • Connection – ensuring the customer is offered an easy to do business route to booking with us
  • Service Delivery – Gathering all the critical information from the customer yet ensuring that we identify the buying needs of a customer, outline a property’s Features, Advantages and Benefits and identifying to the customer how we will service their enquiry
  • Manner and Approach – Demonstrate to the customer our keenness to secure their business, demonstrate our knowledge and expertise so instilling confidence
  • Follow Up – Demonstrate to the customer how we can service their business, with professional, timely information and an understanding of their specific requirements. Do what we promised, follow up our enquiry!

Terms and Conditions:

  • Up to 21 days - Course Fee refunded less Administration Fee of £25
  • Within 21 days - 100% of the Fee

Any queries regarding the course or if you wish to discuss our multiple delegate packages, contact the office on 0345 230 1414

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Location

Moor Hall and Conference Centre

Cookham

SL6 9QH

United Kingdom

View Map

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