Eventbrite, and certain approved third parties, use functional, analytical and tracking cookies (or similar technologies) to understand your event preferences and provide you with a customised experience. By closing this banner or by continuing to use Eventbrite, you agree. For more information please review our cookie policy.
Invalid quantity. Please enter a quantity of 1 or more.
The quantity you chose exceeds the quantity available.
Please enter your name.
Please enter an email address.
Please enter a valid email address.
Please enter your message or comments.
Please enter the code as shown on the image.
Please select the date you would like to attend.
Please enter an email address.
Please enter a valid email address in the To: field.
Please enter a subject for your message.
Please enter a message.
You can only send this invitations to 10 email addresses at a time.
$$$$ is not a properly formatted colour. Please use the format #RRGGBB for all colours.
Please limit your message to $$$$ characters. There are currently ££££.
$$$$ is not a valid email address.
Please enter a promotional code.
N/A
Sold Out
Unavailable
Please enter a password with at least 8 characters.
You have exceeded the time limit and your reservation has been released.
The purpose of this time limit is to ensure that registration is available to as many people as possible. We apologise for the inconvenience.
This option is not available anymore. Please choose a different option.
Please read and accept the waiver.
All fields marked with * are required.
Please double check your email address. The email address format does not appear valid.
Please double-check your email address. Your emails do not match.
$$$$ requires a number between ££££ and §§§§
US Zipcodes need to be 5 digits.
Post code may contain no more than 9 letter or number characters.
Please double check your website URL.
All fields marked with * are required.
Your card expiration date is in the past.
Your card CSC needs to be 4 digits.
Please confirm your order: $$$$ You have selected to Pay by Cheque.
Click OK to confirm your order.
Please confirm your order: $$$$ You have selected to Pay at the Door.
Click OK to confirm your order.
Please confirm your order: $$$$ You have selected to Pay upon Receiving an Invoice.
Click OK to confirm your order.
Your card CSC needs to be 3 digits.
Sofort is only available in Germany and Austria.
Boleto Bancario is only available in Brazil.
PagoFacil is only available in Argentina.
Rapipago is only available in Argentina.
Please enter a valid IBAN number.
You need to accept to charge your bank account.
Your billing zip code needs to be 5 digits.
Please double check your CEP info. The CEP format should be something like 12345-678.
Please double check your tax identifier.
There was a problem saving your address.
There was a problem saving your card info.
There was a problem saving your personal information.
Please select the date you would like to attend.
McAfee Secure sites help keep you safe from identity theft, card fraud, spyware, spam, viruses and online scams.
Copying Prohibited by Law - McAfee Secure is a Trademark of McAfee, Inc.
Unknown card type.
No card number provided.
card number is in invalid format.
Wrong card type or card number is invalid.
card number has an inappropriate number of digits.
Please enter numbers here.
Please enter an integer value.
Numbers must be less or equal to $$$$
All the required fields have not been filled out. Click OK to proceed without all the required information, or click Cancel to finish entering the missing data.
Job titles must be less than 50 characters.
Please enter a donation amount.
Please select an attendee for donation.
There is currently an issue with card submission on Safari with iOS7. Please try again with a different browser or device.
Sorry, invalid event registration form.
Sorry, invalid event or database error.
Sorry, quantity must be a positive integer.
Sorry, you did not select a valid ticket.
Sorry, invalid event organiser email address.
Your order was cancelled.
Thank You. Your order has been successfully completed. Your name and email address have been added to the list of event attendees.
Sorry, that option is sold out.
Sorry, that option is no longer available.
Sorry, you entered an invalid quantity. Please enter a quantity of 1 or more next to the type or types of tickets you would like to purchase.
Sorry, you did not select any tickets to purchase. Please enter a quantity of 1 or more next to the type or types of tickets you would like to purchase.
Sorry, there are no tickets left for this event.
The tickets, ticket quantity or date and time you've requested are no longer available, due to previous sales. Please choose a different date, time or number of tickets and place your order again.
Sorry, one or more of the tickets you requested are no longer available for purchase.
Sorry, you need to select the date you want to attend.
Sorry, the promotional code you entered is not valid yet.
Sorry, the promotional code you entered has expired.
Sorry, the promotional code you entered is not valid.
Your session has expired. Try ordering again.
Sorry, your requested ticket quantity exceeds the number provided by your promotional code.
Would you like to learn how to create and deliver the best customer experience possible?
Do you want to increase your sales through up-selling and cross selling?
Would you like to resolve complaints and at the same time add value to your brand?
Whatever your level of experience, if you communicate with internal and external customers by the phone, then this Masterclass will give you the tools, techniques and inside information to enable you to learn the secrets of how to provide an excellent customer experience.
Your customers are the lifeblood of your business. Having the reputation for delivering service excellence is the key differentiator when it comes to winning and retaining customers to boost your profits.
All attendees will leave this workshop with the desire to leave a lasting impression and build great relationships with everyone they encounter on the phone.
Areas that will be covered in the Masterclass:
What excellent customer service looks like
How to create a memorable experience
How to cross sell and upsell
Managing customers' expectations and showing genuine empathy
Following-up effectively and showing the customer you care
How to deal with difficult customers
Maintaining the respect and co-operation of customers when delivering bad news
The attitude when delivering exceptional customer service
How to make a great first impression
Voice inflection to show enthusiasm towards helping customers
Active listening skills and effective questioning
And much more……
Hosted by Kevin Ireson, Managing Director of Touchstone Leads, a Telemarketing company that are leading the way when it comes to appointment generation and widely regarded as one of the Region’s most successful Telemarketing Practitioners.This Workshop gives you a unique insight into delivering excellent customer service, which in turn, will build up the reputation of your business.
Make sure you don’t miss out on the opportunity to spectacularly improve your results…..
Cost per delegate is only….. £99.75 plus VAT
Price includes refreshments and buffet lunch
Previous Feedback:
"Just to say that I thoroughly enjoyed the Workshop, It was excellent and certainly it was great value for money. I'm happy to recommend this workshop to others, if you have anyone who would be interested and wants more details, please pass them on to me and I will gladly recommend you"
Phil Manning - Manning HR
"In terms of general feedback I thought the course was well presented and had a good mix of presentation, examples and interactive activities, the techniques discussed were very useful.
Neil Williamson - Ward Hadaway
"We were really impressed with the workshop yesterday, admittedly we didn't come by choice and were pretty reluctant to come along, thinking we could have a more productive day in work. However, we were pleasantly surprised with the amount of skills we felt we got out of the workshop and how much you actually covered in a relatively short time.
Jess Wood and Lucy Nichol - Clear Data
Do you have questions about Excellent Customer Service Masterclass -Birmingham?
Contact Kevin Ireson
When & Where
Ronald McDonald House
St Mary’s Row
B4 6NY Birmingham
United Kingdom
Share Excellent Customer Service Masterclass -Birmingham
Share Tweet