Excellent Customer Service Masterclass

Would you like to learn how to create and deliver the best customer experience possible?

Do you want to increase your sales through up-selling and cross selling?

Would you like to resolve complaints and at the same time add value to your brand?

Whatever your level of experience, if you communicate with internal and external customers by the phone, then this Masterclass will give you the tools, techniques and inside information to enable you to learn the secrets of how to provide an excellent customer experience.

Your customers are the lifeblood of your business. Having the reputation for delivering service excellence is the key differentiator when it comes to winning and retaining customers to boost your profits.

All attendees will leave this workshop with the desire to leave a lasting impression and build great relationships with everyone they encounter on the phone.

Areas that will be covered in the Masterclass:

• What excellent customer service looks like
• How to create a memorable experience
• How to cross sell and upsell
• Managing customers' expectations and showing genuine empathy
• Following-up effectively and showing the customer you care
• How to deal with difficult customers
• Maintaining the respect and co-operation of customers when delivering bad news
• The attitude when delivering exceptional customer service
• How to make a great first impression
• Voice inflection to show enthusiasm towards helping customers
• Active listening skills and effective questioning
• And much more……

Hosted by Kevin Ireson, Managing Director of Touchstone Leads, a Telemarketing company that are leading the way when it comes to appointment generation and widely regarded as one of the Region’s most successful Telemarketing Practitioners.This Workshop gives you a unique insight into delivering excellent customer service, which in turn, will build up the reputation of your business.

Make sure you don’t miss out on the opportunity to spectacularly improve your results…..

Cost per delegate is only…..     £99.75 plus VAT

Price includes refreshments and buffet lunch

Previous Feedback:

"Just to say that I thoroughly enjoyed the Workshop, It was excellent and certainly it was great value for money. I'm happy to recommend this workshop to others, if you have anyone who would be interested and wants more details, please pass them on to me and I will gladly recommend you"

Phil Manning - Manning HR

"In terms of general feedback I thought the course was well presented and had a good mix of presentation, examples and interactive activities, the techniques discussed were very useful.

Neil Williamson - Ward Hadaway

"We were really impressed with the workshop yesterday, admittedly we didn't come by choice and were pretty reluctant to come along, thinking we could have a more productive day in work. However, we were pleasantly surprised with the amount of skills we felt we got out of the workshop and how much you actually covered in a relatively short time.

Jess Wood and Lucy Nichol - Clear Data