Exceptional Customer Service

Exceptional Customer Service

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£162.29

    Location

    Online event

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    Contact the organiser to request a refund.

    Eventbrite's fee is nonrefundable.

    Delegates will have a full understanding of the Customer Service Role in the business, helping them to understand the attitude and knowledge

    About this event

    Delegates will have a full understanding of the Customer Service Role in the business, helping them to understand the attitude and knowledge they need to have to be confident with customers enabling them to meet and beat their “customers” expectations.

    •  To understand why Customer Service is important
    •  Knowing who your customers are both external and internal
    •  The factors which need to be in place to exceed Customer Service expectations
    •  Understanding the skills, knowledge and attitude required to provide exceptional Customer Service
    •  To identify the vital skills for professional Telephone Techniques
    •  To clarify stages of the Telephone Call 

    To request more information or a booking form please contact us on 01392 445444 or email courses@etsgroup.co.uk.

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