SUITABLE FOR: PAs, senior secretaries, management assistants and executive assistants who are looking to develop their role, improve their skills and seriously enhance their performance.

By the end of the course you will be able to:

• Establish your role as an Executive PA and others’ expectations
• Build a more successful working relationship with your manager
• Apply the principles of assertive behaviour and how to communicate confidently
• Plan and monitor ongoing tasks and projects successfully
• Contribute effectively within meetings
• Manage your time more effectively
• Develop your role and take accountability
• Develop tips and techniques for analysing problems and making decisions.

PROGRAMME:

The Role of the PA / Executive Assistant

• What skills and qualities you need to provide the proactive support your manager expects
• Knowledge & awareness of the Four Working Styles
• Identifying your strengths and aspects for development

Understanding the reality of your job

• Analysing your role
• Diary management
• Managing yourself, your manager and the workload
• Setting priorities and achieving deadlines

Preparing and presenting information

• On your own behalf / on behalf of your executive

Decision making / problem solving

• Developing a logical and objective approach
• Looking at a decision from all points of view
• Increase lateral thinking skills

Building confidence and assertiveness

• What is assertive behaviour and how to apply it
• Communicating more effectively
• Positive thinking building on a firm foundation

Taking more control and responsibility

• Coping with “unreasonable” demands
• Managing interruptions
• Prioritising your work
• Successful delegating

Managing small projects / events

• How to plan and think ahead for success
• Tools and techniques to use

Leadership motivation tools

• Increasing your motivation to lead

Controlling your anger before it controls you

• Understand what causes your anger
• Manage and reduce your angry reactions
• Use problem solving / communication skills

Action Planning

• Working out a well-developed plan for change to transform your role and performance

CPD Certified – 12 Learning Hours, 12 Points