Executive Secretary LIVE London 2017
£135.26 – £1,210.74
Executive Secretary LIVE London 2017

Executive Secretary LIVE London 2017

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The GrangeTower Bridge

45 Prescot Street

E1 8GP

United Kingdom

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Executive Secretary LIVE returns to London for a fifth successive year, featuring 14 of the world’s top trainers for Assistants, handpicked for their exceptional content and delivery.

Executive Secretary LIVE is the world's leading international event for senior and aspiring Administrative Professionals and Executive Assistants

Our conferences take place throughout the year and around the world, currently in the UK, Dubai, Auckland and South Africa.

London speakers will be announced all this week, with the website going live next week.

So here we go with this year's grand reveal for Executive Secretary LIVE, London.



And our first half-day masterclass session - Be Empowered. Embrace Influence is run by three incredible speakers.

Debbi Shaffer is the Audacious Admin. As a professional development speaker, Debbi specializes in training Administrative Professionals to provide job confidence and encouragement to become strategic business partners with their executives. With a background including over 20 years of customer service & C-Suite administrative support, she speaks from experience. Currently,

Debbi supports Senior Vice Presidents across two lines of business at Jacobs.

Debbi has a strong belief in administrative professionals and loves working to empower admins across the globe. In 2014 Debbi launched Audacious Admin, a space dedicated to sharing resources and ideas to empower all administrative professionals to be AUDACIOUS!

Anita Maginniss CAP-OM is the founder of Admin Angle, a corporate network that shares articles, education options and encourages admins to develop their internal and external networks. Anita was profiled in the July 2015 issue of Executive Secretary Magazine. Anita has over 20 years of experience as an administrative professional and in 2012, followed her talents and passions to the role of corporate event planner.

Anita believes that we should all strive daily to bring our strengths to bear in our lives. She wants each of you to always look for the opportunity to make the difference between ordinary and extraordinary.

Susan Leahy MA CSP is a loving, powerful committed woman. She is a certified speaking professional as well as the co-founder of Group to TEAM Leadership Solutions, a training & consulting organization that supports clients to build a “Culture of TEAM” by empowering the individual.

Susan is also the creator of RobertsRulesMadeSimple.com. Great TEAMs run great meetings and Susan’s webinars and online training products are used by thousands of boards across the US & Canada to run more effective meetings. Susan’s has also launched “The Confident Woman Program” a global movement that connects women to their confidence. Stronger Women: Better World.

About the Session:

The role of an Administrative Professional is crucial to the success of both the executives you support and your companies. However, many admins feel undervalued, dis-empowered and just plain tired.
This half day interactive masterclass has been collaboratively designed to Empower YOU to powerfully lead from behind. In this session we will help you to fully embrace your sphere of influence by identifying your unique strengths and weaknesses, understanding the true power of collaboration, and mastering your mindset.

You are important! The work you do is important! This session will re-invigorate, re-inspire and re-empower the leader that is YOU!


Masterclass two is a half-day session run by the inimitable Sandy Geroux on The Power of Using a Skills Portfolio.

About the Presenter

Sandy Geroux, M.S. is a professional speaker and trainer who has conducted live keynote and training presentations for over 13,000 administrative professionals throughout the U.S., as well as 41 countries (via corporate videoconferencing services). During the past 13 years, she has been consistently ranked as one of the top five presenters at the APC and other premier conferences for administrative professionals. For over 18 years prior, Sandy also served as an administrative professional, holding positions from entry level all the way up to Executive Assistant to the CEOs of national and multi-national corporations.

In her quest to strengthen the partnership with their leaders and help administrative professionals receive the recognition and respect they deserve, Sandy speaks to both administrative and leadership teams, sharing insights from both sides. She conducts training programs to help administrative professionals maximize their value, take reasonable and appropriate risks and demonstrate the highly-prized traits, thoughts and actions that leaders desire in their closest ally.

For leaders, she shares The WOWplace® Rules, which help them build a culture of safety, respect, humanity, collaboration, fun and reward for all associates. This program not only helps them create a safe place for associates to engage and contribute, but also helps them realize the importance of valuing and rewarding the partnership between leaders and their teams.

About the session

With the advent of more detailed performance reviews, Individual Development Plans (IDP’s) and other tools used by employers to measure current performance and determine raises, promotions and career paths, it has become vitally important for employees to have an accurate and detailed record and proof of their accomplishments.

More and more, traditional tools, such as resumes, cover letters, and annual employee self-evaluations, fall short when trying to accurately describe and demonstrate skills, abilities and real-world experience.

Portfolios have been used for many years to showcase the unique talents, designs and creations of artists, photographers, marketing professionals and others. Administrative and other professionals in “non-creative” positions have not utilized this invaluable tool (in the form of a Skills Portfolio) to its full advantage because it is not traditionally considered a useful tool for them. However, many professionals are beginning to realize the power of using it to advance their careers, differentiate themselves in job interviews and demonstrate their unique skills.

A Skills Portfolio can be used to:

expand your current position and duties;
determine a new career path;
more fully detail performance and accomplishments for annual self-evaluations
and performance reviews;
justify and obtain a higher raise or promotion;
Differentiate yourself in job interviews and secure the job (or, at least, a second interview);
assist in charting your career course for IDP’s and other career plans; and
even create a new position within your company!

By showcasing your talents and abilities via this creative and comprehensive tool, all professionals can greatly increase their chances of success and give themselves an edge over other candidates who rely on more restrictive and incomplete methods.

Join us as Sandy Geroux shares the tools, templates and knowledge you need to create an effective physical or electronic Skills Portfolio, how to use it to advance your career or create a new position for yourself. In this workshop, attendees will begin creating the elements for their own Skills Portfolio before the program ends!


Bonnie Low-Kramen

Bonnie will be running three sessions for us at LIVE this year. The first is Breakfast with Bonnie - your opportunity to have a more in-depth discussion with Bonnie and some of your peers, the second is Bonnie's now legendary Speed Mentoring session over lunch and thirdly, Breakfast with Be the Ultimate Assistant - Bonnie Low Kramen invites you to take part in her podcast, recorded 'LIVE' at LIVE

Bonnie Low-Kramen is a Jersey girl whose voice is one of the most respected in the profession. With honesty and humor, she pulls the curtain back on a career that is glamorized and misunderstood. She is known for her passionate commitment to professional assistants and to affecting positive change in the workplace believing that the way to do this is through education and training of both assistants and managers. Both groups are the backbone of business and as such, are deserving of professional development in the form of training.

For 25 years, Bonnie worked in show business as the personal assistant to actors Olympia Dukakis and Louis Zorich. One of her biggest accomplishments was surviving 1988 which was the year Olympia won the Oscar for Moonstruck, Michael Dukakis ran for the presidency, and Bonnie gave birth to her son Adam…and all without a computer or a cell phone.

Seeing there were so few resources for assistants, she authored the book, Be the Ultimate Assistant: A celebrity assistant’s secrets to working with any high-powered employer. Her articles on workplace issues affecting professional assistants are widely published. Bonnie is a co-founder of the professional association New York Celebrity Assistants (NYCA) and works to build positive collaborations and networks between assistants around the world.

A New Jersey native and Rutgers University graduate, Bonnie is a popular speaker at conferences around the world, on her quest to set the record straight.

Heather Baker

Heather had more than 20 years’ experience as a secretary and PA before setting up Baker Thompson Associates Limited in 2000.

Her corporate career took her to France for five years – working for the Commercial Director of cognac producer, Hine; her next move was to world-class pharmaceutical manufacturer ICI – now AstraZeneca; latterly Heather was PA to the MD of Granada Media operating between the company’s offices in London and Manchester during a period of great change in broadcasting.

She now travels the world working with large and small companies enabling their PAs, receptionists and front-line administrative staff to perform more effectively.

Heather is also a best selling author and creator of the BakerWrite speed writing system.

She is the best-selling author of three business communications books which are available in hard copy or as electronic versions.

Her first book,"Speedwriting" was published when her BakerWrite speedwriting system became so very popular. It was then picked up by Pitman Training and they used Heather's book to offer BakerWrite speedwriting in all their UK franchises.

There are now many other licensed BakerWrite training providers around the world.

Her other two equally successful books are on Minute Taking and Successful Business Writing.

Heather's will be presenting 'An Introduction to Minute Taking'

Would you rather throw yourself downstairs than take minutes at a meeting? You are not alone…

Heather will enable everyone to understand the skills required to be an effective notetaker and create excellent minutes, including:

Role of the minute taker;
Preparation and skills;
Take brilliant notes;
Be effective in meetings;
Write excellent minutes.

There is so much more to it than taking notes........

Corinne Hoisington

The Future of Technology for Admins - Virtual Reality in Business

Virtual reality is about to become every professional admins reality. Companies are using VR free apps and devices for marketing product lines, for adding more productivity to your day, and for pushing technology to excite their customers. Virtual reality, which can be referred to as immersive multimedia or computer-simulated reality, replicates an environment that simulates a physical presence in places in the real world or an imagined world, allowing the user to interact in that world.

Virtual realities artificially create sensory experiences, which can include sight, touch, hearing, and smell. Be in the "know" for exciting new technologies that are changing the workplace. This workshop is only for those who can handle extreme excitement!

Corinne Hoisington is a full-time Professor of Information Systems Technology and Administrative Business Technologies at Central Virginia Community College and travels over 200,000 miles a year keynoting conferences and workshops in 70 worldwide cities for such customers as the Microsoft Corporation, Cengage Learning, Capital One International Bank, and the International South by Southwest event. Corinne considers herself a "Jill of all Trades" as a professor, textbook author, a Microsoft evangelist and certified technology trainer, and most importantly the mother of six children. Professor Hoisington is the recipient of the Microsoft Most Valuable Professional in Computer Technologies. She presently authors over thirty technology textbooks with Cengage Learning/National Geographic such as the Microsoft Office 2016 and Windows. In addition, Corinne writes the APC technology certification program.

Teri Wells

A former South African PA of the Year (2012 - 2013) Teri is Executive PA to the CEO and FD of Redefine Properties, the second-largest property company listed on the JSE.

With over 28 years’ experience in a profession that she is passionate about, Teri makes use of public speaking engagements and facilitation of workshops and seminars to share her experiences and knowledge (including mistakes made along the way) with PA’s, EA’s, Administrative Assistants and Secretaries across the world.

Teri combines her high-powered role not only with speaking but she is also Co-founder and Director of the Isipho Admin Bursary Programme, a programme developed specifically to create educational opportunities for the Administration profession for those without access to them in South Africa.

Teri says “At the centre of every functioning organisation is an efficient and skilled EA who builds unity from the core. The ability to unite functions, people and departments and ensure that they are all moving in the same direction is often an unrecognised, though vital part of a high-level PA’s role. Each and every aspect of the career must be approached with the energy to get it done and the determination to get it done correctly.”

Managing Multiple Managers

The prospect of working for more than one boss need not be intimidating or overwhelming and with the correct approach, working for more than one boss can be exhilarating and good for your personal growth and career. Take the time to understand the dynamics and learn the skills to assist with mastering the challenges of managing multiple managers. Train yourself and educate / train your bosses on how to best use your talents and time accepting that this is a learning process for all AND maintain your sanity while doing so.

Vickie Sokol Evans

LIVE would not be LIVE without the outstanding Vickie Sokol Evans.

Trainer to Bill Gates’ team, Vickie is considered one of the best and most engaging technology instructors in the world teaching productivity courses for end users. She is a former assistant,  former data/business analyst from Microsoft (nerd), holds over 15 certifications (even nerdier), and owns a small business (so wears multiple hats and must do more in less time).

Having studied and performed improv comedy in New York, Dallas and Austin, Vickie is highly engaging and adaptable during her sessions so that attendees learn more than what they expected while having fun in the process.

Caution: There’s a very good chance you will both laugh and cry during one of her sessions. She will.

Her mission is to help business users master the technology at their fingertips so that they can work less and better.

Timesaving (and jaw-dropping) productivity tips using Outlook

(includes a free pre-conference webinar on how to sync Google Mail with Outlook)

Outlook has features specifically designed to speed things along, and you can take advantage of them. Learn to use Quick Steps, integrate with social media, synchronize your Outlook and Google calendars, create your own keyboard shortcuts, and more. Learn how to use advanced search capabilities and categories to minimize the time you spend searching for information. Build momentum into your day!

Learn timesaving tips & tricks to help reduce email volume Manage all of your calendars (Outlook, Gmail, Team) in one place Use the Search tools and the People Pane to quickly access mail and attachments Automate repetitive steps & manual processes using Quick Steps Customize Outlook using categories, Quick Parts and keyboard shortcuts

Peggy Vasquez

Peggy Vasquez is an author and motivational speaker. Peggy’s passion and personal mission statement: “To empower others to succeed,” is realized through her latest book, “Not Just an Admin” and by providing presentations to audiences around the world as well as by providing support to executives.

She gravitates toward opportunities to inspire, teach and lead others. Peggy has been the Chief Executive Assistant to the Director of the Pacific Northwest National Laboratory since 2005. Prior to joining PNNL, Peggy was an Executive Assistant for senior executives in the nuclear, financial and agriculture industries.

In this capacity, she provides a valuable resource for all matters involving relationships, time management, disseminating information and facilitating communication, chief among them: tact, business etiquette, diplomacy, sound advice and judgment. In addition to providing strategic administrative support to executives, she is often requested to provide leadership and training to internal and external audiences. Peggy has led teams and implemented many programs, including recognition and mentoring programs.

Developing Your Inner Circle

The person you will be in five years depends on the books you read and the people you spend the most time with.

Who’s in your inner circle?
Are your closest friendships healthy ones?
Are they a diverse group or people just like you?
Are you modeling behaviors that attract meaningful connection?
Would you want to connect with you?

Whether you realize it or not, you are part of an inner circle and are likely helping someone else move closer to their goals, dreams and desires. Why not use this successful technique in your own life and develop a powerful inner circle of your own?

With the help of your inner circle, you can gain greater momentum to carry you closer to your goals, dreams, and desires both personally and professionally.

Outcomes, Learning Highlights – Attendees will learn:

Why developing your inner circle is a crucial part of success in ALL areas of your life, not just work
What your inner circle really brings to the table. Hint: It’s not just about “networking”
How the idea of the inner circle is revolutionary and why it has the power to raise the level of respect for our profession.
Simple strategies for creating your own inner circle and attracting meaningful connections with the right people.

Remember: Success is not a one-person job; don’t go it alone!

Courtney Clark

Courtney Clark is the luckiest unlucky person in the world. At age 26, Courtney beat melanoma. But five years post-cancer, routine follow-up scans detected an aneurysm in her brain that was close to hemorrhaging. Courtney underwent a series of brain surgeries at age 31 to remove the aneurysm. She is the author of two books on resilience – The Giving Prescription, and The Successful Struggle: Powerful Techniques to Achieve Accelerated Resilience.

Today, Courtney works with teams and individuals who want to adapt faster and achieve more. Her presentations are designed to help you adapt when the stakes are high and life doesn’t go according to plan. She is passionate about sharing her techniques for bouncing back, letting go of the plan, and getting clarity when life, love, or work send you on a detour, and her presentations combine left-brained strategies with a right-brained approach.

'Detour: Winning When Life Doesn’t Go According to Plan' hosted by speaker, survivor and optimist, Courtney Clark, is one of the most moving and inspiring sessions that I have ever seen at a conference!

Sometimes Easy Street is closed. But Courtney has proven techniques to help you deal with life’s inevitable detours with humour, resilience, and tenacity. Courtney helps audiences learn where internal resilience comes from and how to get it, how to let go of “the plan” and find perspective even in the most stressful situations.

“We’ve all heard presentations and speeches, but they don’t always leave a lasting impression. Courtney has a gift – her presentation was animated, engaging, touching, personal and interactive, not unlike improv comedy. She reached her audience both in content and in her presentation style.”
Sydna Marshall, Scott, Douglass, & McConnico, L.L.P.

“One participant wrote it best when she commented that 'Courtney was worth driving five hours one way to hear.' Many others wrote 'we love you, Courtney!" on their feedback forms.”
Stephanie Retherford, Texas Licensed Child Care Association

“Courtney kept me on the edge of my seat with her knack for memorable story-telling. But more importantly, she gave me tools I can use every day to make a difference.”
Cheryl E. Cook, CEO, Small Biz BIG Results

Marlize Schneider

In this session, Lucy Brazier interviews Marlize Schneider, Executive Assistant to Rev Mpho Tutu van Furth, Executive Director at The Desmond and Leah Tutu Foundation,

She helps performs the usual roles of managing correspondence, preparing research, and communication while also acting as the "gatekeeper”, understanding in varying degree the requirements of the ED, and with an ability through this understanding to decide which scheduled events or meetings are most appropriate for allocation of the ED's time. In addition to her duties as an Executive Assistant, Marlize is also active in many tasks assisting the Archbishop, Mrs Tutu and their family.

Desmond Tutu rose through the ranks, from Dean of Johannesburg to Bishop of Lesotho, Secretary General of the South African Council of Churches, to Archbishop of Cape Town. He was awarded the Nobel Peace Prize in 1984 for his contribution to overcoming apartheid. Upon his retirement from the church, he headed the newly-democratic South Africa’s Truth and Reconciliation Commission. In 2011 he announced his retirement from public life – but continues nonetheless to spread his global mission for a fairer more caring world.

As an Executive Assistant with day to day access to a living legend, Marlize has to balance not only her demands as an Assistant but also the demands of representing the Tutu Foundation brand to those she comes into contact with.

In this exclusive interview, Marlize will share stories and tips from her time in this extraordinary role.

KEYNOTE: Al-Husein N. Madhany

Al-Husein N. Madhany is an award-winning Executive Assistant to the Chief Information Officer at Facebook.

He is senior consultant at the Duncan Group Inc. (duncangroupinc.com), a New York City-based retained search firm, founded and led by Melba J. Duncan. The firm operates globally, and offers expertise in four practice areas: recruitment, organizational consulting, coaching, and “executive-level” training for professional assistants.

He also serves on the advisory board of C-Suite Executive Support Professionals (c-sesp.org), an American organization that helps expand the scope of the administrative assistant role into a strategic business partner one, through education and coaching.

Al-Husein is a published author and was previously a professor at Georgetown University in Washington, D.C. With advanced degrees from Harvard and the University of Chicago, he also consults internationally on business management, leadership development, and corporate social responsibility.

In his free time, he has served on the Council on Foreign Relations and was recently an Aspen Ideas Scholar. Al-Husein currently serves as senior advisor to Patheos.com , an international startup that has quickly become the premier online destination to explore and experience the world's beliefs.

Al-Husein lives in Silicon Valley with his wife and two children, where he enjoys running and volunteer teaching in his daughter’s elementary school. You can follow Al-Husein atfacebook.com/alhusein.madhany.

As you can see from his biography, Al-Husein N. Madhany's journey to award-winning Executive Assistant to the Chief Information Officer at Facebook, and one of the most influential and eloquent Assistants on the planet has not taken a conventional path.

Having heard Al-Husein speak at C-SESP in NYC, we were blown away by his vision and clarity of thought for the profession. We couldn't wait to share him with our London audience.

In his keynote session, Al-Husein shares his extraordinary story, reveals his thoughts for the future of the role for both men and women and takes questions from the audience on anything and everything you might like to ask him.

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The GrangeTower Bridge

45 Prescot Street

E1 8GP

United Kingdom

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