Question 1

How long will the tour last?

Accepted Answer

The tour will last approximately 90 minutes including the welcome tea/coffee.

Question 2

What should I wear?

Accepted Answer

We recommend you come dressed appropriate for the weather conditions on the day of your visit. Whilst most of the tour will take place inside, some areas of our operational lifeboat station are exposed to the elements. Sturdy shoes or trainers are also recommended.

Question 3

Are refreshments provided?

Accepted Answer

Tea & Coffee is available at the start of the experience, our crews often enjoy a catch up over a cuppa so we feel it’s only right to extend this tradition to our VIP guests

Question 4

Are there toilet facilities available?

Accepted Answer

There are no visitor facilities available inside the station, but there are public toilets located just 50 metres from the station which we can direct you to.

Question 5

Where do I park?

Accepted Answer

Foxholes Pay & Display Car Park is the closest public car park to the station.

Question 6

Is the lifeboat station and tour suitable for wheelchair users?

Accepted Answer

Our lifeboat station does not have a lift to the first floor where large parts of the tour takes place so unfortunately we would advise that this experience is not suitable for guests in wheelchairs or for those with significant mobility requirements.

Question 7

How many people will be on each tour?

Accepted Answer

The tour is limited to just 8 people to ensure that everyone gets the most out of the experience.

Question 8

Can I bring a child?

Accepted Answer

We recommend the tours for ages 14+ and all attendees require a ticket to attend regardless of age. As our lifeboat stations are operational environments, we have strict polices in place to ensure your safety and that of our crews. Anyone under the age of 18 must be accompanied by a paying adult.

Question 9

What happens in the case of inclement weather?

Accepted Answer

Our tours run in most weather conditions, but should any localised weather warnings be in force we will be in contact about any alterations or postponements.

Question 10

Will I be able to go out on the lifeboat?

Accepted Answer

We're sorry but as our lifeboats must be ready to respond at any moment this isn't possible.

Question 11

Will I meet crew members?

Accepted Answer

We certainly hope you’ll get to meet some of our crew whilst at the station but we cannot guarantee this. Our brave crew are volunteers and give up their time selflessly when called upon, but many also have full time jobs and other commitments. We hope you understand this.

Question 12

Why are you running these tours?

Accepted Answer

We’ve always offered visits to lifeboat stations, often for schools and other formal groups, but we believe everyone should have the opportunity to see the inner workings of our fascinating Lifeboat Stations. All profit from ticket sales will go towards funding our lifesaving work.

Question 13

I've visited Exmouth station before for free, why are you now charging?

Accepted Answer

These tours are perfect for anyone wanting a longer tour with even deeper insight into how our lifeboat station operates and serves the local area. The VIP tours offer a smaller group size, exclusive merchandise and light refreshments at the start of the tour.

Question 14

Am I guaranteed to see the lifeboat(s)?

Accepted Answer

We certainly hope you’ll get to see our Lifeboats as part of your VIP visit, but our stations are fully operational 24/7 so we can never predict when our brave crews will next need to head out to sea. If for any reason the lifeboats are on service during your visit we will allow you to rebook.

Question 15

Can I get a refund if I am no longer able to make the tour?

Accepted Answer

We’re able to offer refunds with greater than 14 days notice of your visit. The team delivering these tours are volunteers and they plan their time around ensuring you have a great experience.

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