Free

Experience Based Design Workshop

Event Information

Location

Location

Mercure Bolton Georgian House Hotel

Manchester Rd

Blackrod

Bolton

BL6 5RU

United Kingdom

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Event description

Description

If booking as part of a team, please ensure you fill in the team name field when completing your booking.

Event Overview:

Experience-based design (EBD) is a methodology for working with patients and staff to improve health and care services and settings.

Breaking away from a 'clinician knows best attitude', users are at the heart of the design process; with the focus on how patients and staff experience and interact with the service.

This workshop will introduce you to the theory and practice of how to use the experiences of patients, families, carers and staff experience to better understand your service and co-design solutions.

We expect teams to attend with a ‘project area’ in mind to work on, and will start to develop the project plan during the day.


What will attendees learn at this event / workshop?

This session will introduce key concepts of using the experience based design approach and will provide practical application of some of the tools. It will also demonstrate how you can improve services by focusing on the actual experiences of patients, carers and staff, and will include:

  • An introduction to experience based design
  • A workshop on discovering patient, families and staff experience
  • Development of approaches for gathering experiences, including design of templates and sessions with patients, families and staff
  • Planning what else the teams need to do within their organisations to develop EBD methodology


Who is this event aimed at?

We are ideally looking for multi-discplinary teams of five people (though we are open to smaller groups), who are interested in learning how staff and patients can help in the co-design of services and care pathways.

Groups can be a mix of health and care staff across various disciplines, and members are also welcome to invite service user and patient representatives as part of their group.

This event is not role specific, though would be of most benefit to most frontline health and care staff, operational managers, and service improvement roles.

Please note registration will require you to specify which team you will be attending on behalf of.

Individual members are also welcome to attend this event, however please note that priority for places will be given to those attending as teams.


Further information:

For more information on this event please contact Adam.Wallis@srft.nhs.uk.

Event Conditions:

  1. Events are free to all Advancing Quality Alliance (AQuA) member organisations. In some cases, places can be paid for by non-members. If you’re interested in attending an AQuA event and are not a member then contact us at AQuA@srft.nhs.uk. If you are unsure whether your organisation is an AQuA member, please click here.
  2. Paid places on AQuA events are non-refundable however can be transferred. If you are no longer able to attend and wish to transfer your place, please contact the team on the details above.
  3. Final event arrangements are confirmed with the venue up to two weeks before the event. In order to ensure that places are not wasted please let us know at your earliest convenience if you are no longer able to attend. Many of our events operate waiting lists so this will enable us to reallocate your place to someone else on the list.
  4. We take photographs and occasionally video/live stream at our events. We use these pictures and video on our website and in other media such as Twitter and news publications. If you do not want to be photographed or filmed please let a member of the AQuA team know at the event.
  5. By signing up for an AQuA event, we will add your contact details to our CRM system and let you know about future events, as well as send you our fortnightly e-bulletin. If you do not want to receive information from us, please let us know by sending us an email to AQuA@srft.nhs.uk and we will remove your name from our mailing list.
  6. Supporting resources, presentations and other materials from the event will be made available on our website after the event for 30 days.
  7. By registering for an AQuA event you consent for us to share your attendance information with your organisation for reporting purposes.
  8. If the event is held jointly with one of our partners we will share attendee names, organisations and email addresses.
  9. When you register for this event you’ll automatically be agreeing to our terms and conditions and privacy statements.

If you would like further detail on any of the above, please contact AQuA@srft.nhs.uk

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Location

Mercure Bolton Georgian House Hotel

Manchester Rd

Blackrod

Bolton

BL6 5RU

United Kingdom

View Map

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