Our Store Tour is a unique, exciting day that will open your mind to just how you can differentiate your business and grow revenues at the same time.
The day starts with a full briefing and discussion on the current challenges facing banks and retailers. The tour then moves to the high street, where it provides an insight into the physical customer experience delivered by a number of well-known retail brands.
We conclude with a discussion of topics such as staff empowerment, the effective measurement of loyalty and advocacy, and how key elements of the customer experience can make a real difference to long-term bottom line profits. We also explore how the lessons learnt can be applied to the attendees’ own challenges.