FCA Compliant Complaints Handling

FCA COMPLIANT COMPLAINT HANDLING

With Colin Higgin-Botham

• The key requirements for all staff to understand FCA complaints.
• Understand the FCA’s expectations, good practice / avoid poor practices
• Connected regulation – Consumer Duty, TCF
• Understand the role of the FOS and what we need to inform clients about.

On completion all who pass the exam will be certified as accredited by IFAC in complaints handling under FCA rules.

60 minute session

ZOOM at 10am until 11 am.

IFAC Members - free to attend.