FCA Compliant Complaints Handling

FCA COMPLIANT COMPLAINT HANDLING

With Colin Higgin-Botham

• The key requirements for all staff to understand FCA complaints
• Understand the FCA’s expectations, good practice / areas for improvement
• Connected regulation – Consumer Duty, TCF
• Understand the role of the FOS and what clients need to be aware of

On completion all who pass the exam will be certified as accredited by IFAC in complaints handling under FCA rules.

60 minute session

ZOOM at 10am until 11 am.

IFAC Members - free to attend.