San Francisco, California
London, United Kingdom
Join us for an in-depth demonstration into how, with Microsoft’s Field and Professional Service solutions, with Microsoft Dynamics at its centre, a service organisation can modernise its workplace, provide efficient client service, manage a distributed talent pool, and maximise profitability—all with a low total cost of ownership (TCO) and rapid time to value.
Today's digital world is progressively changing the way that clients interact with Professional Services firms. Client expectations are shaped by day-to-day consumer experiences, in which immediate responses and on-demand self-service access to information are the norm.
Now more than ever, building trusted relationships and maintaining a solid reputation depend on delivery of outstanding and increasingly distinctive experiences—not just for a single project or at executive levels, but consistently across all client interactions with the firm.
Capitalise on talent
Talented professionals are a firm's primary revenue-producing assets and typically account for 70 percent of total costs. More effective utilisation of available expertise, plus higher productivity through collaboration and best practices, can increase revenue per employee and firm profitability. The key is to recruit the right people, assign them to the right projects, and ensure they apply the right practices. Drive action.
In an increasingly competitive world, client organisations are running faster than ever to serve their customers. Service providers need to operate at the speed of their clients, and their professionals need the right information and tools at their fingertips to deliver instant status updates, make better decisions faster, and execute without delay.
12:30 – 13:00 – Arrival and Buffet Lunch
13.00 – 13:15 – Welcome and Introductions – James Finnegan – eBECS Ireland
13.15 – 14.30 – Field Service – Natasha Quinn - Solution Consultant
• Connected Field Service
• Routing Scheduling Optimisation
• Sub-Contractor and Customer Portal
• Mobile Worker
14:30 – 14.45 - Coffee Break
14:45 – 16.00 – Professional Services – Natasha Quinn – Solution Consultant
• Resource Management
• Project Management – Costs and Revenue
• Timesheets and Expenses
• Invoicing and Billing
16:00 - Close
Why you need to attend
World-class Field Service solutions can draw teams closer together, sharpen up operational efficiencies, deliver information, insights and decisions faster, and transform costs into profit.
It’s time for you to gain full visibility of how these solutions can be applied rapidly across their own Professional Services organisation.
This event provides the perfect opportunity to put yourself fully in the picture, to network with your peers and senior Microsoft Field Service specialists, and to understand just what is possible.