Fan Festival 2017 is the second major event of its kind for FINAL FANTASY XIV. This global event is taking place across three different regions, in three major cities: Las Vegas, Tokyo and Frankfurt! It’s a massive event built just for fans and features exciting announcements, development panels, in-game activities, merchandise, as well as amazing opportunities to play together in both in-game and live activities. Also it’s a great place to meet up with your fellow players and win some great prizes!
What time is the show open?
The show will start at 10:00 CET, local time in Frankfurt, on Saturday 18th February 2017 and finish at 20:00 CET on Sunday 19th February 2017.
Are there ID requirements or an age limit to enter the event?
You must be over 12 years of age in order to attend the Fan Festival at Frankfurt.
- Visitors that are 16 years of age or older will need to present a valid photo ID in order to gain entry to the event.
- Visitors younger than 16 years of age must bring a legal guardian.
*Please note that all attendees will need tickets to access the event.
What is accepted as valid ID?
Acceptable forms of ID to prove your age include:
- a photo driving licence
- a passport
- a national identity card
What are my transport/parking options getting to the event?
Please view the Travel & FAQ page on the official Fan Festival 2017 website, here.
Where can I contact the organiser with any questions?
Please contact the following for customer support:
What is the refund policy?
All sales are final. Please ensure all of your plans are in order before purchasing any tickets.
Notwithstanding the foregoing, Square Enix Ltd. shall issue refunds to original ticket purchasers upon request if Square Enix Ltd. cancels the entire event. All such refunds will be strictly limited to the amount the original purchaser paid for the ticket on the Eventbrite website. Please contact Square Enix Ltd. at the applicable link below to request a refund if Square Enix Ltd. cancels the entrie event. Square Enix Ltd. will respond to refund enquiries within five business days.