Finance for 'Customer Experience & Retention Strategies' - BGWM IR

Linking Finance to Customer Experience & Retention Hosted by the Investment Readiness Team – Helen Fortune & Guest Speakers

Investing in customer experience isn’t just about “spending money”—it’s about strategically allocating resources to systems, staff, and service improvements that drive retention, loyalty, and long-term profitability. Without the right financial support, even the most effective retention strategies can fall short.

Join us for a focused online session designed for pre-start, start-up, and established businesses. This webinar will explore how financial planning directly impacts customer experience and retention, covering:

• Investment in Customer Experience Tools
• Budgeting for Service Enhancements
• Marketing & Retention Programs
• Measuring ROI & Continuous Improvement

Whether you're just starting out or scaling up, this session will help you align your financial decisions with customer-focused outcomes.

Kindly note that we ask all attendees to complete a Client Application Form before joining one of our workshops. Once you've booked your ticket, one of our Business Finance Specialists will be in touch.