£125 – £175

Finding the Words: Mediating Conflict between Patients & Health Professiona...

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The Waterfront Meeting Rooms

Welsh Back

Bristol

BS1 4SB

United Kingdom

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Refunds up to 7 days before event

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Description


Finding the Words: Mediating Conflict between Patients and Health Professionals


This course will teach you to:

  • Recognise what triggers conflict between patients, parents, families, carers and health professionals

  • Use mediation skills to engage with patients and families, and prevent conflicts from escalating

  • Address patient concerns before they turn into complaints or grievances

  • Prepare for difficult conversations

  • Consider the science of compassion


Cost, CPD & Eligibility:

  • Nurses, allied health professionals & non-consultant doctors: £125

  • Consultants & GPs: early bird by 9th August: £150; full price from 10th August: £175

  • RCPCH CPD approval applied for

  • Please note: this course is only open to qualified health professionals.


Conflict and communication breakdown between patients and health professionals is upsetting, time-consuming and can have long-lasting impact. This course will equip you to recognise the warning signs of conflict and use mediation skills to manage difficult conversations with patients and families to prevent conflict from escalating.


The training is based on an innovative conflict resolution project at the Evelina London Children’s Hospital and has evolved over 5 years of delivery. The training has been consistently rated as “excellent” and “very relevant” by staff at all levels. Six month follow up of more than 300 participants found that 91% of those who experienced a conflict since doing the training reported that it had helped to de-escalate or resolve it. More than 2000 health professionals have been trained in conflict resolution skills at the Evelina London and more than 3000 health professionals across the UK. This training is now delivered to paediatric and adult health professionals Internationally.


“Every NHS worker should attend this training” – Matron

“Brilliant” – Consultant Paediatrician

“A really interesting and thought provoking session which will be really useful in practice. Very well delivered.” – Therapist

“I’ve learned the value of really listening to someone before rushing to a solution” – NHS Manager

“Best training session since joining the hospital [6 years ago]” – Consultant


Course provider

The Medical Mediation Foundation is a not for profit organization founded by Sarah Barclay in 2010. It provides mediation and conflict resolution training to NHS hospitals and multidisciplinary training for healthcare professionals at all levels. In 2014 Sarah was voted an “NHS Innovator” by The Health Service Journal for her work on the Evelina London Resolution Project which was voted the Mediation Programme / Innovation of the Year 2018. www.medicalmediation.org.uk


Course trainers

Dr Esse Menson MBChB BSc Hons PhD MRCPCH

Esse was appointed as consultant paediatrician at the Evelina London Children’s Hospital in 2006 and specialises in Paediatric Infectious Diseases, Immunology and HIV. She co-developed the Evelina London Resolution Project with Sarah Barclay in 2012 and trained as an accredited mediator in 2016 as part of the project. She is one of the principal trainers working with MMF to deliver training within the Evelina London as well as to multidisciplinary healthcare professionals in both adult and paediatric disciplines around the UK and internationally.

Arabella Tresilian MAHons PGDEd

Arabella is a CEDR-accredited mediator, and a conflict resolution trainer, specialising in health, social care and the workplace. Using her lived experience as a patient and carer, combined with twenty years experience as a management consultant and educator in the sector, she supports service providers, businesses, boards, hospitals, families and individuals in finding effective resolutions to complex disputes and relationship-breakdowns wherever health is a factor. She is a fellow of the Q Community, the quality improvement initiative of the Health Foundation and NHS Improvement, and a Patient and Public Involvement adviser to the National Institute of Health Research’s Research Design Service. She has been featured as a positive dialogue advocate in mental health and autism on BBC Radio 4’s Inside Health, the Financial Times, the British Medical Journal, Good Housekeeping and the King’s Fund.


Queries and further information: admin@medicalmediation.org.uk

Payments by invoice: If you need an invoice raised to be able to book, there is an option to 'pay by invoice' on this Eventbrite ticket system. Instructions: follow the booking procedure through 'Tickets' and 'Checkout', and in the Payment section, click the dropdown saying 'Credit/Debit Card' which will reveal the option of 'Pay by Invoice'. This will ensure your booking is reserved, and we will send you an invoice separately. Your ticket will be confirmed when we receive payment.


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Date and Time

Location

The Waterfront Meeting Rooms

Welsh Back

Bristol

BS1 4SB

United Kingdom

View Map

Refund Policy

Refunds up to 7 days before event

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