First Line Managers Training Course • 2 Day Course Cheltenham/Gloucester

The role of First Line Managers is undoubtedly challenging, as they often find themselves caught in a web of pressure from various directions. They must navigate the expectations of their team members, higher-level managers, and demanding customers, all while striving to maintain equilibrium and drive success.

Our two-day First Line Managers training course, has been crafted to empower participants with a comprehensive toolkit of methods and strategies. This course will enable them to navigate the intricate landscape of people management, conflict resolution, communication, motivation, and time management with confidence and finesse. By honing these essential skills, First Line Managers will emerge as inspirers, propelling their teams towards collective progress.

Key Benefits for Delegates:

• Inspire a positive mental attitude in the team and motivate others.
• Master the art of handling difficult people.
• Achieve your targets and earn respect.
• Master interruption and distraction management.
• Enhance communication skills for clear instructions.
• Learn the art of delegation.
• Proactive problem-solving through planning and preparation.
• Master the art of constructive criticism.

Elevate your First Line Managers to the pinnacle of effective leadership by enrolling them on our training course today.

Corporate Coach Group is CPD accredited. This course qualifies for 12 CPD training hours, plus additional independent post-course learning.

First Line Managers Training Course Overview

• How can you get the best performance from the team?
• The Six Major Skill Sets of management
• SMART Targets
• How to give clear instructions
• The importance of using numbers to clarify the message
• The proper and improper use of humour
• How to handle difficult people
• Don't get emotional, use only factual language
• Prepare your message in advance
• Distinguish between reasons and excuses
• When to compromise and when not to
• Time and task management training
• Use the 'deadline' and the 'value' of the task to prioritise properly
• Distinguish between 'busy-work' and being 'productive'
• The P List: Planning, prioritisation, preparation and prevention
• Handling interruptions and distractions
• Proper delegation
• How to better concentrate and focus
• Positive team atmosphere
• How to keep the conversations productive
• The five-part continuous improvement formula
• The opposing five-part failure formula
• How to give constructive criticism
• Turning negative situations into positive
• Action plan, final summary close

"I found the course content incredibly interesting and very informative. Everything seemed very common sense based, but not something you immediately think about until it's in front of you. I found most benefit from the psychology of language in terms of conflict and conversation. Chris was a fantastic presenter. Incredibly engaging and made sure everything was clearly understood. It was very easy to follow with Chris' explanations." Delegate Guinness World Records