FREE to Owners/Managers/Directors
(£250 PLUS VAT TO Other Industry delegates, NO Suppliers permitted - for partnership opportunities please contact us)

The latest Retention Report (UK) from Dr Paul Bedford shows retention has reduced from over 60% to an average of 52%.

How do we reverse this trend that will result in a financial struggle for many, many operators?

See testimonial from a recent Seminar click here

Seminar presented by Industry Thought Leaders from:  

• David Minton 
  the Guru of information and forecasting of the Leisure Database Company
  explores how the fitness world is developing competitive niche clubs and service to rival traditional fitness operations and how we should react and be proactive to the changing face of the fitness. 
   
• Duncan Green
  who has helped literary hundreds of clubs across the UK and Ireland over the past 10 years will present on how clubs can develop excellence in customer service and explore the growth in the market of the V.I.P Premium Membership services - allowing operators to charge greater joining fees in a competitive market without affecting sales volumes
   
• Kilian Fisher 
  Former IHRSA (Global) Board Director and ILAM CEO who will talk about introducing innovative revenue generating programmes to increase retention and secondary spend. In this presentation he will outline the essential of how to market the programmes, review pricing strategies, and the step by step development of 4 and 6 week programmes into the Club service mix. 
     
• David Hopkins
  Proleisure MD, who has held senior management positions for national leisure operators including Next Generation, David Lloyd Leisure and GLL, will look at at some of Proleisure's latest benchmarks and how regular Net Promoter Score (NPS) measurement can assist operators understand exactly what their customers think and how this can be used to increase member retention.
  
  
• Alex Owen
  Club Kingswood GM 
  Club Kingswood has been one of the UKs most innovative Fitness Clubs for the last 20 years. Awarded National Gym of the Year in 2010; Best Gym in the South 2011 and most recently a Customer Service Excellance award, the Club is constantly aware of the need to maintain a customer focus against a rising tide of low cost competition. 

  Club Kingswood General Manager Alex Owen shares the secrets of the Club continued success and particularly how they maintain a high quallity product trhrough innovative operations and motivated staff.